OVERVIEW :
The Case Manager position requires a high level of motivation and genuine concern for families and the community. HOU Case Managers will follow program philosophies to guide the implementation of Individual Service Plans that assist families in achieving their personal and employment-related goals.
Case Managers are responsible for linking work-eligible residents to employment and educational opportunities to enhance self-sufficiency.
HOU's mission is to ensure that residents are treated fairly and experience minimum physical and emotional stress during the relocation process while ensuring that our clients' projects are completed in a timely and cost-effective manner.
RESPONSIBILITIES :
- Meet (through office and home visits) and establish working relationships with all heads of households on-site resident 18 years of age and older, to negotiate and develop services plans.
- Refer residents to educational opportunities, job readiness, and other needed services
- Working with families with school-aged children around enrichment activities
- Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use / success of referral.
- Participate in weekly case management meetings and provide regular caseload progress reports to other team members.
- Attend case management meetings with agencies serving families on caseload, as necessary.
- Participate in all required meetings and staff training opportunities
- Input and maintain accurate and complete records for all residents
- Complete monthly reports in a timely manner.
- Conduct office / home visits with residents on caseload
- All other duties as assigned
QUALIFICATIONS :
- BSW or related academic qualifications preferred
- Must be bilingual in Spanish
- Minimum of 1 year of work experience in human services or related field
- Proficiency in Microsoft Office and database software
- Experience working collaboratively with low-income families
- organizational, and conflict resolution skills.
- Excellent written and verbal communication skills
- Ability to motivate others towards achieving their goals
- A strong sense of respect for confidentiality
HOU offers a competitive salary and provides a comprehensive benefits package including health, health reimbursement account (HRA), FSA, life, vision, dental, disability insurance, educational assistance, paid time off and sick leave, flexible work schedule, and a 401K retirement plan.
HOU is an Equal Opportunity Employer.
EEO Statement :
HOU is an equal-opportunity employer. We actively seek a diverse staff that is reflective of the community we serve.
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