Retail Associate - Tennis Warehouse & Running Warehouse Georgia

About Us

We are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding.

Our mission is clear : to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.

Sports Warehouse is comprised of : Tennis WarehousePickleball WarehouseRunning WarehouseTackle WarehouseRiding WarehouseInline / Ice / Derby WarehouseSkate Warehouse

Benefits & Perks

Full Time Employees :

• Medical, dental and vision benefits
• Paid vacation time
• Life and short-term disability insurance

All Employees :

• Merchandise discounts with all Sports Warehouse companies
• Access to on-site fitness facility
• Paid sick time
• 401(k) and profit-sharing programs
• Opportunities for growth
• Employee appreciation events

Purpose of Position :

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.???
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.?

Duties and Responsibilities

Customer Service

• Greet customers and offer warm hospitality throughout their visit.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
• Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.
• Be flexible during busy times by helping fellow co-workers and multi-tasking.
• Maintain a safe and clean work environment.
• Continuously learn and develop skills, procedures and information relevant to the position.
• Understand resources available to locate answers to product questions.
• Communicate with other departments when necessary, regarding any customer issues.
• Other necessary duties deemed necessary in the daily operation of Sports Warehouse.
• Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.

Racquet Service

• Carefully and efficiently install strings according to racquet specifications.
• Identify possible damage or defects to racquets and / or strings and assess the necessary corrective actions.
• Repair and / or replace accessories as needed.

The ideal candidate

• Prior retail sales, cashier, or customer-focused experience preferred.
• Passion and knowledge for Tennis, Pickleball or Running preferred.
• Stringing experience a plus.
• Listen well to customers and serve them in a manner that is friendly.
• Solve problems with creativity.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate effectively, encourage others and behave professionally.
• Take an all-hands-on-deck approach to support the team across the store.
• Take direction well and learn in a fast-paced environment.
• Focus, maintain attention to detail and balance multiple duties in a dynamic environment.
• Work independently and productively, stay motivated and appropriately prioritize tasks.
• Recognize the need to ask for assistance.
• Function as part of a team, having a positive attitude and strong work ethic.
• Demonstrate a sense of pride in your work and represent Sports Warehouse in a positive manner.

Requirements

• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening skills.
• Approach problem-solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Adapt to new circumstances and execute multiple tasks and deadlines.
• Excellent organizational skills and attention to detail.
• Maintain focus, attention to detail effectively.
• Work independently and remain motivated.
• Recognize when to seek assistance and collaborate effectively.
• Foster a positive attitude and strong work ethic, contributing positively within a team.
• Maintain a standard of conduct that will maintain an orderly and productive workplace.
• Uphold standards of safety and cleanliness in the work environment.
• Practice good judgement in actions and decision making.

Work Environment - This role functions within a typical retail environment that requires frequent face-to-face interactions with customers and staff.

This requires routinely utilizing tablets, computers, cash registers / credit card machines and phones for day-to-day tasks.

The use of racquet stringing machines and related tools / supplies may also be required to support the needs of the business.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job :

• Regularly required to handle objects, type on a computer, use tablets and phones and computer software.
• Regularly use cash registers, credit card processors and other retail related technology.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently required to stand for prolonged periods of time, in addition to moving about inside the building. Position may require being seated occasionally.
• Regularly requires use of hands, fingers, wrists, and arms while stringing racquets.?
• Occasionally required to stoop, bend, twist, reach, kneel, crouch or climb.????
• Must regularly lift and / or move objects that weigh less than 25 pounds, occasionally lift and / or move items that weigh between 25 50 pounds, and rarely lift and / or move items that weigh 50 pounds or more.
22 days ago