LAC Clearance Center Lead Associate

LAC Clearance Center Lead Associate LA Campus Clearance Center, 342 N. San Fernando Road, Los Angeles, California, United States of America Req #25003 Friday, September 6, 2024

Make your application after reading the following skill and qualification requirements for this position.

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future.

It’s always a GOOD day in SoCal!

Clearance Center Lead Associate maintains the efficient operation of a Clearance Center to achieve established goals for sales, production, service, safety and expense control.

Essential Duties & Responsibilities

Performs manager on duty activities as assigned by Site Manager, including opening and closing, managerial operations of a cash register;

trains, leads and encourages Ambassadors to meet goals, providing training and guidance while maintaining established company standard operating procedures (SOP).

Provide excellent service, engage with each Ambassador, customer and donor, while presenting a friendly and cooperative attitude.

Role models, communicates and coaches our Mission and RISE (Respect, Integrity, Service and Integrity) Values to our Ambassadors, customers and donors.

• Ensure a safe work environment by maintaining a clean and safe environment by following all established SOPs and procedures and exercising caution in work-related activities.
• Adheres, coaches and trains Ambassadors on de-escalation practices regarding the public and proper procedures for loss prevention situations.
• Identifies and communicates concerns, contacting the District Manager for guidance when the Site Manager is not available.
• Perform accurate Point of Sale (POS) and cash handling procedures.
• Receive and accurately record donations using technology.
• Sort, clean, process, price donated goods, following company standards.
• Merchandise and maintain the salesfloor to meet established SOPs and guidelines.
• Assists in the Truck Swap process and performs necessary cleaning and janitorial work.
• Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location.
• This job supervises 5-10 Ambassadors when acting as manager-on-duty.

Education & Experience

• Ability to read, speak and write Basic English.
• Ability to operate cash register, computer and other technology necessary to complete the activities assigned.
• Bilingual in Spanish helpful.
• Ability to share Goodwill’s purpose with the public and ask for monetary donations and customer and donor information.
• Ability to work with a diverse team.
• Proficient in using computers and other technology necessary to complete the activities assigned, preferred.
• Proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks, preferred.
• Some retail and sales experience helpful.

Pre-Employment Testing

• Drug Screen
• Background Check
• Employment Verification

LI-DNI

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees.

Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.

If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Other details :

• Job Family : Clearance Centers
• Pay Type : Hourly

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