Assistant General Manager

At 4505 Burgers and BBQ we take pride in enriching our community by putting sustainable and delicious food within everyone’s reach.

We believe our team and our people are a vital part of our success.

As a team member of 4505 Burgers and BBQ you can feel and taste the love. Our food is prepared with humanely raised animals and made with love.

Our team members enjoy one free meal per shift. We foster a sense of community by caring for each other and showing that together we succeed better.

We know adulting is hard and to show you (we got your back) (love and support) we offer you commuter benefits and medical benefits.

All employees enjoy a discount to enjoy our delicious sustainable food even when they are not working. On the subject of not working, we know that while you are in the store or in the office you’ll be working hard.

But we want you to enjoy yourself and not worry about adulting too much when you are off, we offer our managers unlimited paid time off (PTO) and the rest of our team members accrued PTO as well as paid holidays.

Community is at the core of what we do. We partner and support our community through local nonprofits, children’s programs, families and food.

We are a growing business because we engage and support our people and sustainable business practices. We work hard and we take pride in our work, but we never forget that we work hard with laughter and a smile! Eat Good Do Good have fun and come join us!

Reports to GM, Chef

Qualifications :

Qualifications include,

Must be available for day and evening shifts including weekends and holidays.

Able to work an exempt salary position working 50+ hour weeks.

Excellent verbal and written skills focused on service executed in person, over the phone, email, and under stress.

Professional demeanor and appearance are required.

Able to safely lift up to 50 pounds able to reach, bend, stoop.

Experience implementing and maintaining training programs with continued assessment.

POS back end experience a plus, setting up menu buttons, running reports, adjusting pricing.

Microsoft Office proficient.

Excellent communication skills especially during stressful and sensitive conversations and situations.

HR policies knowledge and experience implementing them, proficient with CA labor laws and regulations.

Food handling certification.

Work in a team environment to provide an excellent guest experience.

Be punctual and communicate with kindness and respect.

Responsible service of alcohol, carry heavy hot dishes, move at a fast pace.

Ability to communicate and serve families with small children.

Valid driver’s license and Spanish speaking skills a plus.

Ability to take and execute direction professionally and successfully from all supervisory team members.

Regularly looking to self-improve and improve others, responsible and accountable for other’s failures and success.

Strong background in restaurant management 3 years’ experience required.

Working Conditions

This position requires multi-tasking and orchestrating several tasks at one time. It may require working late hours, weeknights, weekend nights, and holidays.

Working in crowds and navigating trays, hot dishes with hot food through crowded environment may be required. This position may require employees to work in a small space with high temperature and hot surfaces.

This position may require working outside in direct sunlight, windy conditions, and exposed to birds. This position may require working in cold temperatures with cold surfaces.

Working under high stress circumstances may be required handling sensitive, delicate, private employee relations. Working in a loud environment with several conversations, music, and outside noise.

Handling difficult employees and guests. Managing possible crisis including robberies, theft, safety concerns, active shooters.

Skid and slip resistant footwear and appropriate clothing may be required. This position may require working mostly outside exposed to outside temperatures and weather including possible rain.

This position may expose employees to car horns, car exhaust fumes from the street, and to homeless individuals. It may be required to drive to and from for deliveries and / or offsite events that may expose employee to traffic and other drivers as well as driving a car, refueling, and presenting mileage reimbursement when using personal vehicles.

The working conditions of this position may expose employee to close proximity to a marijuana shop / children’s school.

Physical Requirements

This position requires standing for extended periods of time in some instances the entirety of the shift not to include break periods and meal periods.

Working under hot temperatures near hot cooking surfaces. It may require heavy lifting occasionally and working with sharp utensils.

It may require the individual to work in cold temperatures. Handle frozen food and handle food that may be contaminated such as raw food and seafood.

Standing on cement hard surfaces for extended periods of time. Walking, working, standing, cleaning, and navigating on gravel may be required.

May be required to work offsite for special events, caterings, deliveries, and driving a car for deliveries. May be required to handle difficult employees, difficult guests, homeless individuals, and assist with any other critical operational demand.

Duties and Responsibilities :

The assistant general manager duties and responsibilities include the following but are not limited to this overview,

Exemplify excellent service and handle guest relations with a service-oriented mindset.

Check on employee knowledge and training, execute new hire training, and manage assessment tools regularly.

Maintain and implement and provide feedback for continued improved training programs and documents.

Opening and closing duties, provide breaks to the staff including expediters, cashiers.

Set and maintain staff buy in with incentives, training and learning goals, and assessment.

Monitor and observe guest dining experience and ensure satisfaction of food and service.

Give prompt and courteous response to guest and supervisor requests.

Identify opportunities for staff improvement, policy and procedure improvement and provide feedback.

Cash handling including reporting financials at end of day, deposits, and sensitive information management.

Communicate nightly via the manager log.

Issue and document corrective action including terminations and separations.

Responsible for repairs and maintenance of the restaurant including POS, phones, printers, audio system, lighting.

Constant communication with GM and upper management including responding to emails and Slack promptly.

Ensure safety and sanitation standards are being kept and upheld daily by all staff members.

Manage safety inspections and understand what is asked and how to handle inspectors and their requests.

Attend required meetings and participate in team trainings.

Assist in cleaning projects, deep cleaning, cleaning up irregular messes including back areas, restrooms, guest areas, employee areas, stock rooms, coolers, sweeping, mopping.

Manage breaks and substitute for employees while they enjoy their breaks.

Be the point person for FOH staff as well as BOH staff in conjunction with BOH management.

Write and keep FOH scheduling with at least two weeks of scheduling posted in advance.

May be required to deliver via a car offsite deliveries and caterings and work offsite on occasion for special events.

Job Purpose :

To be the service leader who exemplifies excellent service and handles difficult situations with self confidence in demanding situations.

Be part of the leadership team and a resource of team members. To drive our rigorous training programs to ensure proper staff training and retention.

To participate and lead with GM direction the daily managing of the restaurant and set daily goals for team members.

Welcome to 4505 Burgers & BBQ. 4505 Meats began as a whole animal meat company in San Francisco, founded by Ryan Farr with immeasurable help from family and friends in 2009.

Here at 4505 Burgers & BBQ, we partner with farmers and ranchers to produce the highest quality BBQ from animals raised humanely and with care.

Equipped with one of the area’s last remaining historic wood-fired barbecue pits, we are informed by the traditions and styles that have come before us, and we honor the greats who have stoked the pits in the wee hours of the night.

From 4505’s very beginning when Ryan started selling Chicharrones at the Farmer’s Market, we have strived to keep it simple and always follow our stomachs.

We respect those who’ve come before us, but we do things our own way, the 4505 way.