VP, RETAIL CHANNEL OPERATIONS

VP, RETAIL CHANNEL OPERATIONS

Job Category : Operations Requisition Number : VPRET02375 Showing 1 location Job Details

Description

ESSENTIAL FUNCTIONS

Oversee all strategic planning and procedures related to operations within assigned channel(s)

Manage staff by communicating and directing job expectations; planning, monitoring, and appraising job performance; coaching, counseling, and disciplining employees;

and initiating, coordinating, and enforcing policies and procedures

Recruit, select, orientate, and train employees; evaluate and address staff productivity and performance; and develop personal growth opportunities for team members

Proactively identify areas of operational risk and work with managers and other business leaders to implement processes and controls to mitigate issues

Oversee policies and procedures for assigned areas and implement industry best practices

Analyze staff productivity and outputs to ensure metrics appropriately drive and measure staff performance, identify trends, and implement changes

Create goals and plans for assigned functions to ensure teams are working towards reaching optimal production within desired deadlines

Partner with executive management to define FGMCs long-term operational strategies and goals within assigned channel(s) and implement methods and processes to achieve goals

Collaborate with other departments and leaders to ensure alignment and achievement of Company goals

Maintain knowledge of mortgage lending guidelines and regulations, as well as industry trends and best practices

Attend industry conferences and events and build relationships with industry leaders to strengthen the FGMC brand and maintain an ongoing awareness nationwide of our culture, products, and other offerings

Maintain ability to travel as needed

Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent verbal, written, and interpersonal communication skills

Ability to work effectively with internal and external customers and build strong relationships

Excellent presentations skills

Strong ability to manage, motivate, inspire, and support staff while effectively communicating FGMCs business policies and procedures

Strong analytical and problem-solving skills with an ability to anticipate and avert problems and offer solutions

Ability to effectively define, organize, coordinate, and monitor multiple projects and tasks to meet established deadlines

REQUIRED QUALIFICATIONS

High school diploma or GED

Bachelors degree in a related field or equivalent work experience

12+ years of related mortgage-industry experience within desired channel(s)

5+ years of management-level experience across various functional areas

NMLS license or ability to obtain license within 90 days of employment (if within Retail channel)

Broad-based knowledge of the mortgage industry, including highly advanced knowledge of mortgage lending guidelines and regulations (RESPA, REG B, HMDA, FHA, VA, Conventional, and other products offered)

PREFERRED QUALIFICATIONS

Experience in all channels and products

PHYSICAL REQUIREMENTS

The following physical requirements must be met by an employee to successfully perform the essential functions of the position.

Reasonable accommodations will be made for qualified individuals with disabilities to perform the roles essential functions.

This job operates in a professional work environment and requires the ability to use a computer and / or other office equipment and remain in a stationary position for considerable amounts of time.

Incumbents must possess the ability to assess information and communicate as needed with internal staff / external clients in person or via phone or email.

Management may assign or reassign duties and responsibilities to this job at any time. FGMC is proud to be an Equal Employment Opportunity employer.

We celebrate diversity and are committed to creating an inclusive work environment for all individuals.*

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