Job Summary
An Agent Premium Club performs duties and activities within First Class and Business Class lounges, during the entire shift.
An Agent Premium Club will attend and cater to all passengers within the assigned work area. Offers efficient and professional customer service and resolves passenger problems as required.
Remain cognizant of WFS staff, security contractors, and visitors' activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
Salary : $20.50 / hr
Responsibilities
Responsibilities may include, but are not limited to :
- Preparation and set up of lounge area for opening and closing.
- Greeting passengers, assisting and answering questions.
- Directing passengers to airline representative if needed for further assistance.
- Bartending (Must be at least 21 years of age).
- Stocking and replenishing supplies and newspapers, etc.
- Maintaining coffee, snacks and beverages.
- Preparing hot meals in the oven, cold meals and cold cut trays, etc.
- Maximum cleaning, i.e., cleaning tables, bar, and service areas, etc.
- Washing and drying dishes and glasses.
- Ability to deal with problems involving several concrete variables in standardized situations.
Minimum Requirements
- HS Diploma, GED or Equivalent.
- Previous operational experience required, preferably waitress / waiter or bartender.
- Excellent interpersonal and communication skills required. Must have ability to work under pressure.
Preferred Skills
- Reports to work on a regular and timely basis.
- Ability to read, write, fluently speak and understand the English language.
- Demonstrates qualities of leadership, initiative, and judgment.
- Flexibility to work weekends (i.e., Friday, Saturday, and Sunday), holidays, rotating shifts, extended hours due to delays or shortage in manpower and days off.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Physical Requirements / Working Conditions
Ability to lift up to 70 lbs.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered with company match!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
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