General Manager

ABOUT

Pizza Co. is a neighborhood restaurant serving up Italian American classics in an elevated and nostolgic fashion on City Island, New York.

We like to think of our food as something that reminds you of what you grew up eaing in your Italian-American home, only elevated.

Our menu is focused and smaller but made with integrity using fresh and local ingredients.

POSITION SUMMARY

The General Manager directs, implements, and maintains a service and management philosophy, which serves as a guide to respective staff and takes the necessary steps to achieve stated objectives in sales, cost environment, employee retention, cleanliness, and sanitation.

The General Manager is responsible for managing the daily operations of the restaurant, including the selection, development, and performance management of employees.

ESSENTIAL RESPONSIBILITIES

• Foster and always maintain positive guest relations and resolve guest complaints, ensuring guest satisfaction
• Anticipate guests’ needs, respond promptly, and acknowledge all guests
• Guide, direct, and train service staff; observe the flow of guests, and provide assistance
• Ensure positive guest service in all areas; respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Maintain a healthy, happy, and productive work environment to foster loyalty and dedication
• Responsible for ensuring that all financial and personnel / payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures
• Responsible for ensuring consistent high-quality of food preparation and service
• Ensure a safe working and guest environment to reduce the risk of injury and accidents
• Complete accident reports promptly in the event that a guest or employee is injured
• Be physically present on the floor during service to ensure service standards
• Communicate with BOH regarding the pace of service, special needs, and general guest satisfaction
• Ensure that proper security procedures are in place to protect employees, guests, and company assets
• Ensure a safe working and guest environment to reduce the risk of injury and accidents
• Provide direction to employees regarding operational and procedural issues
• Support recruiting, hiring, supervision, scheduling, development, mentoring, and training of managers and hourly employees
• Enforce disciplinary actions as needed
• Follow all company policies, procedures, and guidelines
• Operate ethically to protect the assets and image of the company
• Conduct daily walk through of the restaurant to determine areas that need attention or repair and plan upgrades in a timely, well-thought-out way
• Proactively seek out potential problems before they arise
• Make consistent decisions that are in the best interest of the guests, employees, and the owners
• Performs other duties and responsibilities as per business need

BENEFITS

• 2 weeks paid vacation
• Family meal
• Shift drinks
• Employee discounts

All applicants must be legally authorized to work in the USA. All applicants must provide proof of vaccination to attend the open call.

City Island Pizza Company is an Equal Opportunity Employer.