Service Manager
Job Description
Job Description
We are looking for our next amazing Service Manager to join our team!
We are a team-oriented business with tons of advancement and learning opportunities.
The Service Manager role is an important role within our stores. The SM works closely with our Lead Service Manager, providing first-class customer service to achieve the ultimate customer satisfaction.
The Service Manager welcomes each customer into our shop, discovering the need of their visit and quickly getting their vehicle to the bays, relaying the information to the technicians.
Why choose us? We have an enthusiastic staff who are redefining the auto repair business. We are constantly working on our repair process and adding new technology and processes to better care for our team and customers.
We place the relationships we cultivate with our customers and employees at the highest of priorities.
Benefits :
- NO WEEKENDS!
- NO LATE NIGHTS!
- Very Competitive Pay
- Weekly Pay
- Health Insurance
- 401(k) Retirement Plan and Company Match
- Paid Vacation
- Paid Holidays
- Sick Days
- Great Work Environment
- Team Friendly Atmosphere
- Paid Volunteer Time
- And MORE!
Job Responsibilities and Duties :
- Ensure that customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Going above and beyond to ensure customer satisfaction
- Distribute work between technicians
- Prioritize required services
- Spend quality time building customer relationships
Must possess the following Qualifications, Knowledge, Skills, and Abilities :
- Secondary education in the automotive field or equivalent work experience
- Working knowledge and experience of automotive products, repairs, and parts
- Speak and write English (Spanish a plus)
- Excellent communication skills
- General safety knowledge and skills
- Basic math skills
- Basic computer skills
Learning & Development :
- Paid training for most positions
- On-site training and online digital training programs
- Continuous new e-Learning opportunities
- Management / leadership development
We want to pour into our leaders, helping them grow both in their professional and personal lives. We're excited to welcome you to the family!
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