Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Step by Step Pediatrics office in Westerville, OH.
This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.
This is a full time role working 4x10 hour days M-F.
Essential Duties and Responsibilities :
- Ensure patients have a positive experience during their visit, whether in-person, telehealth and / or over the phone.
- Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
- Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
- Collect copays, deductibles and / or outstanding balances.
- Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
- Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed.
Contact patients for appointment reminders or scheduling purposes.
- Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
- Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Qualifications :
Experience, Education, Licensures & Certifications
- Preferred : 1 year of administrative experience in a healthcare related setting
- Required : High School diploma or GED
Knowledge, Skills & Abilities
- Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
- Strong organizational and written communication skills;
- Ability to multi-task, prioritize, manage time effectively and respond timely to patients and / or visitors;
- Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
- Ability to work independently and in a team environment; and able to lead by example;
- Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)
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