Client Services Manager

Client Services Manager

US-CT-Stamford

Job ID : 31996

Type : Full-Time

of Openings : 1

Category : Facilities

CT - Stamford-NatWestMarket-MS

About the Role

Responsible for all activities for a specifically assigned large customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site staff, as well as meeting site financial goals.

Responsible for developing and maintaining a partnership and successful working relationships with the Administrators. Responsible for ensuring the highest levels of service and client satisfaction.

Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.

Your Impact

Production and Workflow

• Monitors and ensures compliance with established workflow processes and procedures.
• Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
• Manages efficient and economical utilization of equipment, materials and labor. Supervision and Employee Relations
• Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
• Determines developmental goals and conduct periodic performance reviews with direct reports; monitor performance reviews of indirect reports.

Client Relationship Management

• Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
• Resolves complaints escalated by the customer or other end users in a timely manner.

People Management and Development

• Ensures effective performance management with direct reports and oversee the overall process.
• Ensures effective two-way communication with direct reports and within area of responsibility.

Equipment Knowledge and Care

• Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.

Administration and Reporting

• Maintains targeted levels of profitability.
• Manages and control inventory and assets.

Results Expected

Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.

About You : The Skills & Expertise You Bring

Please note : this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.

• Strong customer service and communication skills are required.
• Workforce and Oracle experience a plus.
• Required to take all necessary steps to obtain security and / or other clearances required by customers to enter the customers' premises.
• May require up to 15% travel (valid driver's license and acceptable driving record necessary).
• Must be able to lift up to 50lbs.

In accordance with applicable law, we are providing the anticipated base salary for this role : $62,400 - $92,520

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.

S. Our parent company, Canon Inc. (NYSE : CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.

S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available at https : / / www.usa.canon.com / about-us / life-at-canon / benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor / subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site csa.canon.com / careers , we cannot guarantee the validity of this posting.

For a list of our current postings, please visit us at csa.canon.com / careers .

Posting Tags

PM20 #LI-FK1 #LI-ONSITE #ID22

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