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Guest Experience Lead (GEL)

Guest Experience Lead (GEL)

McDonald'sWorcester, MA, US
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McDonald's Guest Experience Leader

We are hiring motivated part-time Guest Experience Leaders!

Start moving forward safely today McDonald's corporate-owned and franchise restaurants have over 50 procedures in place to help ensure the safety and wellbeing of crew members, customers, and the community.

Start building your future today - Build your skills through world-class training and pursue your education. We offer college tuition assistance, free high school completion programs, free English language classes, and even career advising to help employees achieve their goals.

Start a flexible schedule today - Get a job that fits your life and encourages you to balance what's important to you.

Start a feel-good moment and start your application today!

Responsibilities :

The Guest Experience Leader interacts with the guest at every stage of the customer journey by :

  • Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need
  • Expertly handling guest concerns and knowing when it is appropriate to bring an issue to management
  • Assisting guests with the self-order kiosks and troubleshooting common issues
  • Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests' needs at all times
  • Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)
  • Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app
  • Identifying potential areas of improvement and sharing these opportunities with management

Benefits & Perks

Enhanced Safety Measures

Flexible Scheduling

Health Insurance

401K

Sick Pay

Free Meals during work

30% off family meals every day

Free Uniforms

World Class Training

Employee Rewards

Archways to Opportunity

Tuition Reimbursement up to $3,000 per year

Finish your High School diploma

Master English language skills

Earn your college degree

Free career advising

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Guest Experience Lead Gel • Worcester, MA, US

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