Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow.
Working at Gainwell carries its rewards. Youll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As an Escalations Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable.
Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcares biggest challenges.
Here are the details on this position.
Your role in our mission
Works with all business department leaders to identify and respond to complex, medium to large potential and current client needs.
Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related escalations.
- Develops operational strategies, propositions, and metrics for complex, medium to large escalations.
- Forecasts future requirements for delivery resources for escalated items. Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications.
- Resolves escalated issues and conflicts; continually re-evaluates and manages priorities.
- Evaluates existing business process outsourcing strategies and proposes changes / new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process.
- Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product.
Addresses performance issues and makes recommendations for personnel actions.
What we're looking for
- Bachelor's degree or equivalent combination of education and experience
- Five or more years of business process outsourcing, consulting or escalation experience
- Five or more years of leadership or supervisory experience
- Experience working with business processes
- Experience working with application delivery, management structures and reporting procedures
What you should expect in this role
Hybrid office environment with 2 days in office, located in Roseville CA
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The pay range for this position is $97,500.00 - $139,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Put your passion to work at Gainwell. Youll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance.
We also have a variety of leadership and technical development academies to help build your skills and capabilities.
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