Member Services Trainee

Job Description

Job Description

For over 88 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union.

As the largest, exclusive firefighter credit union in the nation with $2.0B in assets, we serve over 64,000 members in more than 1,000 fire departments.

Are you ready to ignite your career? Do you have a desire to give back to your community and support firefighters and their families financial needs?

We have an incredible opportunity to join a growing organization for recent graduates. As a Trainee you will learn the ins and outs of working at a financial institution that prides itself on improving the financial lives of our amazing membership over an 18-month period.

We have Trainee openings for both in office and remote positions available.

• For in office Trainees, qualified candidates will need to be within driving distance to the branches located in these cities : Pasadena CA, Santa Clarita CA, Irvine CA, Roseville CA, Federal Way WA, Bedford TX or Garland TX.
• For remote Trainees, qualified candidates must reside in these states : Arizona, Idaho, Illinois, Nevada, New Mexico, Tennessee, Texas, Utah, Washington and Wisconsin.

This is a unique opportunity that does not require previous experience. This is not an internship; it is a compensated full-time position where you will gain in depth knowledge and understanding of our mission and goals while providing Legendary Service to our members.

Join us in making a difference in the lives of firefighters and their immediate families!

Typical responsibilities :

• Providing a consultative approach in uncovering needs for various FFCU financial products and services to meet members’ short and long-term financial needs.
• Utilizing firefighter lifestyle and lifecycle knowledge to connect with members, creating trust and opening dialogue.
• Assisting members with completing consumer loan applications which includes underwriting consumer loans and making decisions to grant loans within designated authority and timeframe.
• Processing and managing member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.

g., Certificates, IRAs, Trusts), and / or opening new and sub-accounts.

• Processing new card orders, PIN changes, reissuing cards, and performing other duties related to card fraud claims / disputes.
• Processing cash transactions for members, maintaining cash drawers, and daily balancing of vaults and branch cash (for branch employees).

Basic Qualifications :

• Education : Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Completion of a Bachelor’s degree in 2023 or 2024 calendar year.
• Strong desire to be of service to our members, firefighters and their immediate families, and to help them with their financial needs.

Benefits :

We offer exceptional benefits to our employees, including :

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 3 weeks of PTO annually including 2 ½ days of float time.
• 9 paid holidays plus 2 half days

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law.

Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.