Claim Team Manager - Property Field Inspection

Overview :

Being good neighbors helping people, investing in our communities, and making the world a better place is who we are at State Farm.

It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Build your career at one of the top companies for professional growth in the U.S.! Khakis optional

At State Farm we invest in our employees by providing a competitive Total Rewards package :

Starting Salary is $ (phone number removed) - $(phone number removed) annually. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38 : 45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.

You are also eligible for :

An annual bonus based on individual and enterprise performance

Annual merit increases

401(k) contribution

Paid Time Off (PTO), plus : 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you!

Industry leading Tuition Assistance Programs

Wellness and mental health programs

Discounts from hundreds of retailers through our Perks at Work program

And more!

Responsibilities :

Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes :

First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities

Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments

Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures

Ensuring compliance with company procedures, applicable federal / state laws, and legal requirements

Promoting development of employees within an inclusive environment

This is a Remote-Field position in which you will work from home and utilize a mobile office / vehicle for in-person appointments.

Candidates may be asked to work outside of their assigned territory as business needs dictates.

This position is located in Santa Ana, Garden Grove, Yorba Linda, CA and responsible for leading a team who services these zip codes :

phone number removed)

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and / or irregular hours.

Qualifications :

Bachelor’s degree in a related field is preferred or equivalent work experience.

Claims operations and / or call center experience preferred

Prior leadership experience

Effective written and verbal communication skills

Demonstrated leadership behaviors

Promote and maintain a relentless focus on the customer when making decisions

Candidly assess our environment and tackle challenges head-on

Inspire and energize people to understand and achieve common goals

Physical agility to allow for : frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures;

ability to crawl in tight spaces

Experience with Xactimate, XactContents

A valid driver's license is required

Additional Details :

Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s)

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