Warranty-Service Clerk - San Antonio, TX (I-35)

WHO WE ARE

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,500 team members.

• Bruckner’s is more than just a place selling parts and working on trucks
• We are an essential business delivering solutions to transportation providers the backbone of everyday life as we know it
• We contribute to our local communities
• We care about our people

OUR CORE VALUES

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Technician Student Loan Reimbursement Program
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Health Club Reimbursement
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

JOB DESCRIPTION

Perform duties necessary for the smooth operation of the Service Department to include preparation of shop repair orders to be closed, keeping a duplicate file of all warranty claims, & assisting with care & timely shipping of failed warranty parts.

ESSENTIAL DUTIES & RESPONSIBILITES

Include the following. Other duties may be assigned.

1. Take all shop orders as the jobs are completed and see that all repairs are listed, all parts and labor are charged correctly to each condition.

2. Prepare warranty on all repair order conditions that are covered under warranty & submit to Warranty Manager for approval to close.

3. Prepare warranty in PMT for all failed parts bought by customers on counter tickets so Warranty Manager can submit the claim.

4. Assist Warranty Manager with corrections in a timely manner to re-file all warranty claims returned with errors.

5. Keep ledger of all parts returned for warranty. Maintain record of all documents for proof of shipment & send copy to Warranty Manager weekly.

6. Make and file copies of all claims, credits, debits, etc. of each warranty.

7. See that all parts are returned to the proper locations and on a weekly basis.

8. Answer warranty questions for service, parts, and sales departments.

9. Assist the Service Department in answering the telephone during peak periods.

10.Monitor open repair order report on at least a weekly basis to ensure proper document flow through the dealership.

MARGINAL JOB TASKS

Must be willing to do other miscellaneous tasks as required by & related to the business.

EDUCATIONAL REQUIREMENTS

• Minimum high school diploma required. Any additional courses favorable, but not required.
• Must be willing to take continuing education courses as deemed necessary.

WORK EXPERIENCE

Need a minimum of 1 year experience in parts or service with 2 years experience preferable. Would be helpful to have worked with warranty but is not required.

MATHEMATICAL SKILLS & REASONING

Should be able to read computer generated reports, office reports, invoices, etc. Should be able to compute numbers manually or by use of calculator or computer.

Also is required to operate computer terminals with keyboard and mouse, 10-key calculator, fax machine, and other various office equipment.

Must be able to use communicative skills to interact with customers, vendors, and co-workers in a positive and constructive manner.

Want to know more about our family-owned company,

Proud that our 1500+ employees view us as the employer of choice!

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