Job Description
Job Description
Restaurant Captain / Assistant Manager
Summary
Thank you for your interest in the Restaurant Captain role at our Company! The Restaurant Captain's focus is to always meet or exceed the operating standards of excellence at all times while following our SOP’s, training team members and providing excellent customer service.
Restaurant Captains (Assistant Managers) are responsible for providing support for the General Manager and making sure that their vision is executed in the shop.
We look forward to speaking with you about this position, and what you can bring to the team!
Duties
- Maintain a friendly and courteous demeanor when helping guests and receiving feedback.
- Train and elevate restaurant standards, control food costs, and inspect food quality.
- Communicate goals by rallying team members during busy shifts and removing obstacles.
- Organize work schedules, shipments, cleaning schedules and other tasks.
- Resolve a variety of issues as they occur including, but not limited to team member training gaps, handling unsatisfied guests, and ensuring the shop has accurate inventory levels.
- Accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
- Train team members in all stations, using side-by-side interactions and our learning management system, to maintain a highly productive team
- Obtain skills and knowledge for basic equipment maintenance on kitchen appliances.
- Follow through on daily quality check and maintain a high standard in the store.
- Other duties as assigned
Requirements
- A minimum of 2 years of experience in customer service, food service, or other related fields.
- High School diploma or GED
- Ability to speak, read and write in English.
- Must have (or be willing to obtain) a valid food handler’s permit.
- Alcohol serving license preferred.
- Ability to be vigilant and attentive to the needs of customers.
- Excellent verbal communication skills.
- Ability to thrive in a fast-paced environment.
- Ability to train and support team member growth.
- Strong organizational, interpersonal, and problem-solving skills.
- Ability to stand and walk for extended periods of time.
- Ability to withstand temperature extremes and exposure to cleaning chemicals, smoke, fumes, and airborne particles.
- 18+ years of age
We are an equal opportunity employer to all employees and applicants. We do not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.
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