General Responsibilities
Posting : July 2024
Deadline for application : 11 August 2024 priority screening; open until filled
This is a non-benefitted, (up to 18.75 hour / week), renewable contract position. Individuals hired will accrue sick leave, and summer / non-semester hours are very flexible.
General Statement of Duties :
- Provide top notch customer service.
- Assist students, faculty and staff with online services and computer-related issues. Common requests include access to campus accounts, printing, connecting to campus Wi-Fi, and other online services such as Blackboard, Gmail and Self Service and other software-based programs.
- Support the IT Service Desk loaner equipment program which is available to the MMA community.
- Create, triage and complete tickets in the online IT Service Desk system, Fresh Service.
- Upgrade computers.
- Support campus printers.
- Perform other duties, as assigned.
Qualifications and Requirements
Qualifications :
- Experience providing Tier 1 support to a variety of computer systems and services.
- Able to provide excellent customer service to a community with diverse technical backgrounds.
- Experience working in a fast-paced environment where priorities change quickly.
- Excellent verbal and written communication skills.
Compensation : $20.00 / hour
Supervisor : IT Service Desk Supervisor
Shift : Weekly schedule would consist of a maximum of 18.75 hours as follows
Fall & Spring Semesters :
- 3 evenings / week : 5pm - 9pm, Monday - Thursday (Monday and Thursday preferred, plus one additional evening, either Tuesday or Wednesday)
- Saturday 8am - 4pm
Non-Semester / interim periods :
Up to 20 hours per week on weekdays
Salary
$20.00 / hour
How to Apply
To apply, please submit the following documents : cover letter, resume, MMA application, Affirmative Action form, and contact information of three (3) professional references.
These forms are located on the employment opportunities under Human Resources on the MMA website : www.maritime.edu. Application materials may be saved, attached, and sent electronically to hr@maritime.
edu. Alternatively, submit application materials by USPS to : Human Resources Department, Massachusetts Maritime Academy, 101 Academy Drive, Buzzards Bay, MA 02532.
The Academy is not sponsoring immigration visas at this time. Finalist must submit to a Criminal History Background check.
MMA is an AA / EEO, Veteran, and Individuals with Disabilities Employer. Members of underrepresented groups are encouraged to apply.
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