Senior Manager Dedicated Instance Operations - WxCCE (Remote)

The application window is expected to close on 10 / 15 / 2024.

We are a dynamic operational team within the Webex Cloud Infrastructure Platform, dedicated to the daily operation of the Webex Contact Center Enterprise product suite.

Operational Excellence is critical to our mission, as we design, build, and maintain dedicated instances of Contact Center infrastructure for Enterprise customers across the globe.

We serve as a crucial bridge between our Partners and Customers and our Engineering and Product teams, ensuring seamless and reliable service delivery.

Learn more about our Contact Center solutions here : http : / / cs.co / contactcenter

What You'll Do

The Webex Calling Dedicated Instance (DI) Operations team is a seeking a Leader to manage continued operational excellence within our product portfolio.

Come be a part of a rapidly growing product that requires constant innovation and dedication to deliver at scale. Manage a team of engineers and / or leaders supporting the applications and infrastructure that provides DI services to our customers.

Responsibilities will include Escalation Management, Service Stability, Automation and Scaled Delivery, and People Management.

Who You'll Work With

The Webex Infrastructure Platform Team supports multiple Cloud Collaboration products under the Webex BU and you'll be joining the Calling Dedicated Instance team that is a quickly growing product that support 350+ customers and over 3.5M calling users.

Who You Are

Minimum Qualifications

• BS degree in Computer Science / Engineering or equivalent degree
• 5 + years of management experience leading DevOps, NOCs, or other technical support organizations
• 7 + years of work experience with engineering and customer service roles
• 3 + years of experience with Cisco Collaboration, Networking, or Data Center products

Preferred Qualifications

• AI or Automation in Operations and Lifecycle of Collaboration Products experience
• ITSM and monitoring platforms experience
• Experience with Software Development and Agile essentials

Why Cisco?

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.

How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out.

We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times.

We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together.

We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward.

Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are.

Passion for technology and world changing? Be you, with us! #WeAreCisco

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