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General Manager

General Manager

Paul Davis RestorationAlbany, NY, US
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General Manager - Albany / Capital District - Paul Davis Restoration

Are you looking for an environment that allows for independence, freedom and change? Our company is in need of a proactive and assertive leader who will educate, train and lead our emergency service and reconstruction teams to take us to the next level.

The General Manager is overall responsible for the location including leading and managing the project managers, estimators, office staff and technicians. The purpose of the GM's role is to work with the team to achieve the company's strategic business objectives and ensure the company culture is clear and followed by all.

Paul Davis provides services to cleanup and repair damage to residential and commercial properties due to water, fire, mold, storm or other disasters. We are aggressively growing and are the premier restoration services provider in the Albany NY area with an office in Ballston Spa with 20+ employees. We are entering our 36th year in business.

This is not a remote role. General Manager will need to be in the Albany / Saratoga area on a daily basis and working out of our location in Ballston Spa (Malta).

Responsibilities :

  • Lead and manage our water mitigation project management team.
  • Lead and manage environmental team who perform asbestos abatement and mold remediation
  • Lead and manage the reconstruction project managers
  • Participate in production and other team meetings as needed.
  • Work with the Project Managers to ensure the customer experience is seamless and each team member is being held accountable for their role.
  • Ensure project managers are uploading proper documents and photos into projects.
  • Make weekly visits to job sites to check quality and ensure customer satisfaction and high NPS scores.
  • Ensure that scheduling systems are in place and are being used effectively to achieve cycle time and gross margin goals.
  • Establish and maintain a communication protocol with Project Managers to ensure customer and internal / stakeholder communication is frequent and accurate.
  • Address any service-related issues quickly and bring to resolution. Escalate issues that cannot be immediately resolved.
  • Utilize vendors and trade resources to continually educate the team and sharpen their skills.
  • Manage P&L for Location and participate in weekly, quarterly and yearly leadership team meetings.
  • Oversee marketing activities

Qualifications :

  • 10 + years of experience in a service or construction-related business with a leadership role is required
  • 5 + years of management experience with direct-reports supervisory experience
  • Sound knowledge of construction best practices, general building codes, and various building types and systems is a plus but not required
  • Solid technical background with understanding or hands on experience with software programs including : Microsoft Office, Excel, Google Suite with the ability to learn and use new software
  • Excellent time management and attention to details
  • Benefits :

  • Salary plus profit sharing
  • Company vehicle
  • Health insurance
  • 401k with company match
  • Paid holidays / vacation and sick
  • Paid training and certifications
  • Phenomenal team
  • Waiting period may apply
  • Only full-time employees eligible
  • A job for which military experienced candidates are encouraged to apply
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • Work Remotely : No

    Job Type : Full-time

    Pay : $110,000.00 - $150,000.00 per year

    Schedule :

  • Monday to Friday, weekends as needed.
  • On call according to office schedule / rotations
  • Supplemental Pay :

  • Meaningful performance-based bonus opportunities
  • License / Certification :

  • Driver's License (Required)
  • Work Location : In person

    Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

    We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

    Our Vision :

    To Provide Extraordinary Care While Serving People In Their Time Of Need.

    Our Values :

    Deliver What You Promise

    Respect The Individual

    Have Pride In What You Do

    Practice Continuous Improvement

    Our Mission :

    To provide opportunities for great people to deliver Best in Class results

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    General Manager • Albany, NY, US

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