Receptionist

ABOUT THE COMPANY

Maxime’s is the newest opening from the club owner and entrepreneur Robin Birley; owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London.

Opening early in 2025, Maxime’s is located on Madison Avenue, New York on the site of the former Westbury Hotel and will continue the long-established Birley tradition of providing exceptional experiences for our members and guests.

Maxime’s mission is to deliver excellence in service standards and hospitality. Exhibiting passion for what we do within the values of who we are.

Inward looking rather than outward projecting. A club of comfort and discretion where members’ needs are met with personality and humility.

An environment of stimulating décor, celebrating outstanding food and extraordinary wine. Our members will feel that they are in a private house, being looked after with the utmost care and professionalism by friendly and attentive staff.

POSITION SUMMARY

Maxime’s is seeking a friendly and professional Receptionist to join our team. Reporting to the Reception Manager the Receptionist will assist members with their needs, creating a welcoming atmospher e.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensuring the smooth and efficient running of the reception area at all times whilst on shift.
• Ensuring all members are welcomed to the club using the appropriate name / title as appropriate.
• To ensure all club rules set out in the member handbook are adhered to by our members and their guests.
• To ensure the dress code is adhered to at all times and advising members and their guests accordingly.
• To ensure all members and their guests are accounted for in the signing-in system by the team and all other guests of management / trades people are verified and logged before entry.
• Monitoring all bookings, guest lists, function sheets etc to for accuracy before the start of each service.
• Directing people to the relevant areas on arrival at the club and uniting members with their guests.
• Overseeing all general enquiries, emails and messages and ensuring they are dealt with appropriately.
• To carry out a head count of all members and guests at 2am on Thursday, Friday and Saturday.
• Ensuring the reception team deal with any lost property queries, liaising with the member or guest when necessary.
• Ensuring the cloakroom is fully equipped and organised.
• Enforcing the staff grooming policy for reception, ensuring uniforms are in perfect condition, ordering and arranging repairs, cleaning etc. when needed.
• To attend any management meetings when necessary.
• Answering the telephone, dealing with all enquiries and bookings as necessary.
• Respond to and deal with emails from various teams within the Maxime’s.

Reception Ambience

• T o ensure the Reception Area is kept clean and tidy at all times.
• To ensure the heating, lighting and music are at the correct levels to preserve the correct ambience in reception.
• Monitoring the weather and open or close canopies as required
• All alarms in the reception area are to be monitored and dealt with as

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS)

• Demonstrated knowledge of general directions, travel times and access points to various forms of transportation.
• Excellent customer service skills, with a friendly and approachable attitude.
• Strong communication skills, both verbal and written.
• Familiarity with reception or front desk operations and procedures is beneficial, but not required.
• Previous experience working in a guest relations or hospitality setting preferred.
• The ability to speak multiple languages is always welcomed.
• Knowledge of phone systems and proper phone etiquette, or ability to learn.
• Ability to handle difficult situations calmly and professionally.
• Strong attention to detail, observational, and organizational skills.
• Able to work well in a team environment
• Able to multi-task and always remain composed

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to stand for up to 8-10 hours a day in external weather.
• Ability to be flexible with job demands and open-minded when being asked to complete tasks.
• Ability to operate with grace under pressure.
• Ability to move or handle equipment generally weighing up to 50 pounds.
• F lexibility to work varied hours / days based on business needs, including nights, weekends and / or holidays, is required.

Maxime’s is proud to be an Equal Opportunity Employer. We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.