Service Manager

Open Position : Service Manager

About the company :

Established in Raleigh, NC in 1971, Piedmont Service Group is a privately held energy efficiency and facilities services company focused exclusively on helping commercial, industrial, institutional, and government organizations operate and maintain their buildings in a safe, healthy, and efficient manner.

Our offices located across the Carolinas and Virginia allow us to serve our clients with a team of local accredited and licensed professionals. Piedmont is committed to building lasting relationships with the customers we serve and fully understanding our customers' needs to provide the best solution for each client.

As a Service Manager for Piedmont Service Group, you will be responsible for the following :

• Providing exceptional customer service to our customers by meeting or exceeding customer requirements and commitments through the management and optimization of company resources (skilled manpower, materials, tools and equipment).
• Implementing service and business processes (best practices) and assisting in continuous improvement of these processes.
• Managing a team of an experienced HVAC Service Technicians, including the recruitment, development / training, goal setting, management, performance management.
• Supporting the sales organization with pricing and business operations input with customer sales proposals.
• Daily time review / approval, invoicing review / approval, contract performance review / management, and job summary report review / approval.
• Being a champion for our strong safety culture.

The ideal candidate will have the following :

Specialized Knowledge

Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.