Job Title : Field Service Technician
Shift : 08 AM to 05 : 00 PM
Location : Wilmington, MA 01887
Duration : 12 Months
Pay : $20-$23 / -Hour
Job Description :
As a Field Technician, you will work in a highly directed environment.
Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
You will also perform other non-troubleshooting duties.
Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and / or Same Business Day (SBD) service delivery environment.
Responsibilities :
PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, and PC peripherals and / or electronic equipment
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including :
Complex desktop and laptop break fix work
Whole unit replacement
Simple desktop printer fixes
Load software with a script
General Job Information :
Candidate will be taking PC hardware break fix calls at various locations.
Must have reliable transportation.
Must be able to complete required product training.
Required Skills : DELL Desktop PC,
DELL Desktop PC,
Install / Support, Expert
A+ Certification
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