Job Title : Customer Service Representative
Position Type : 1099 Contract
Salary : $8 per refresh + commission on every unit upsold
Dept / Location : Customer Service, Orange County CA
Reports to : Territory Sales Consultant
Core Focus
Floral Image North America, a leading service provider of lifelike flower arrangements and plant displays, seeks a highly motivated and positive Contract Service Representative to join our team! The Floral Image North America (FINA) Customer Service Representative (CSR) will be responsible for supporting the wider sales effort through selling, retaining, and expanding our customer base.
CSRs achieve this goal through driving sales, maintaining strong customer relationships, and expanding their customer base.
A successful CSR is someone who can adapt to various client scenarios.
Role and Responsibilities
Customer Relationship Management
- Build and maintain strong relationships with existing customers, serving as their primary point of contact for all inquiries, orders, and support
- Understand customers' needs and provide personalized recommendations to enhance their experience and maximize satisfaction
- Conduct regular check-ins with customers to assess their satisfaction level and promptly address any concerns or issues
Sales Support
- Identify new business opportunities and implement effective sales techniques to acquire new customers
- Utilize various channels, market research, including cold calling, networking, referrals, and online platforms, to generate leads and convert them into sales
- Conduct product presentations and demonstrations to showcase the benefits and features of our lifelike flower arrangements
- Work with TSM to negotiate pricing, agreements, and terms of sale to maximize profitability while ensuring customer satisfaction
Business Development
- Identify opportunities for business expansion within your assigned territory and develop ideas with TSM
- Conduct market research to stay updated on industry trends, competitive landscape, and customer preferences
- Attend companywide trainings, offsites, trade shows, and conferences to expand your professional network and promote Floral Image North America's offerings
Work Environment
This is a fully remote work position, with 100% travel in the Orange County region. CSRs will be provided with a company vehicle.
The vehicle is branded and is used for transporting the products that our customers love. This job occasionally operates in a professional offsite office environment where business attire is required.
Floral Image offers training, full support, and specific skills training for territory planning, the customer service process, approach, and the use of all technology to help make the job as seamless and efficient as possible.
Requirements
Skills
- Self- starter with a positive attitude and friendly demeanor
- Excellent communication and interpersonal skills to build customer rapport and establish long-term relationships
- Ability to effectively present and demonstrate products to potential customers
- Strong negotiation and persuasion skills to close sales and secure long-term agreements
- Self-motivated and target-oriented, able to work both independently and in a team environment
- Excellent time management skills
Qualifications and Education Requirements
- Minimum High School / GED Degree
- Prior Sales and / or Customer Service experience preferred
- Valid driver’s license with clean driving record required
- Proven track record of achieving and exceeding sales targets in a B2B sales environment
- Flexibility to travel within the assigned territory
Remote Customer Service Representative 50k-60k/Year - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Representative
Position will be Parker's customer interface providing part status, reviewing customer purchase orders/contracts, reviewing customer request for quotes, submitting pricing proposals, order entry and system updates. Administers contracts and agreements for customer accounts to achieve division busine...
Customer Service Representative
Customer Service Representative**. At Gentle Dental, our **Customer Service Representatives**. ...
Customer Service Representative - State Farm Agent Team Member
As a customer service representative with Chris Barredo State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. Esta...
Customer Service Representative
As a Customer Service Representative, you will be an integral part of our larger customer experience team, helping to provide high-quality service and a positive experience for our clients. We are looking for passionate individuals who are eager to offer excellent customer service. Excellent custome...
Customer Service Representative
Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, compre...
Customer Service Representative
Acts as the site liaison for the guests and operations, speaking with online and retail customers over email phone, Chat service to provide outstanding customer service. Provides customer support for all operational questions and handles escalation of operational or customer issues and concerns. Kee...
Customer Service Representative
The incumbent will assist members and providers with questions and/or complaints related to the Medical programs....
Receiving Customer Services Representative
Consider a new, rewarding career today as a Receiving Customer Services Representative with IST Management Services! Ideal candidates will have relevant experience in mail operations, customer service and a desire to grow their professional career in business services. We provide a range of services...
Customer Service Representative
The Customer Service Representative plays a pivotal role in maintaining positive dealer relationships and ensuring efficient order fulfillment. Address dealer inquiries and resolve dealer complaints within the scope of the customer service department's authority. Minimum of three (3) years of experi...