PC Configuration and Installation Technician (Houston)

Job Description

Job Description

LOCATION : Onsite; Houston, TX

EXPECTED HOURS : 8 : 00 am - 5 : 00 pm (30 min lunch) there will be on call hours as well.

EXPECTED LENGTH OF ASSIGNMENT : 12-month contract to hire

ESSENTIAL SKILLS REQUIRED :

• Acts as first line of communication and support for all software, hardware, and telephone-related issues.
• Assists end-users with creating service requests (Cherwell) on desktop computers, and network-related problems or escalates to appropriate IT staff where necessary.
• Follow up on open service requests (Cherwell) previously assigned and make inquiries on the unacknowledged and incomplete tickets within the allowed time for each task.
• Upgrades and installs new computers and repairs / reimages existing computers on the HCTRA domain.
• Ability to troubleshoot equipment such as computers, printers, scanners, telephones, etc.
• Knowledge of network configuration.
• Knowledge of software installation.
• Follow inventory protocols for tracking all equipment

Assists in support of user accounts including but not limited to audit, security, violation enforcement, tag store operations, and telephones.

• Technical knowledge including identifying hardware or software solutions to PoE for Physical Phones or Network connectivity for Softphones.
• Knowledge of Cisco Unified Call Manager, Cisco Certified Enterprise, and NICE call recording.
• Knowledge of Microsoft Intune
• Experience in working with both Android and iOS devices.
• Able to provide Application / Windows OS support, installation / configuration / patching, and data reporting. Lead and plan upgrades, software changes or implementations through SCCM
• Thorough understanding of data center technologies such as networking, data security, TCP / IP, DHCP, DNS and physical data center best practices to resolve interoperability problems.
• Perform general system administration duties in a Windows AD environment
• An understanding of cybersecurity principles and the ability to identify and respond to security threats effectively
• Performs other duties as required.
• Experience in multitasking in a fast-paced environment
• Experience in providing excellent customer service orientation.
• Experience in effectively communicating verbally and in writing.
• Experience in selecting and providing appropriate information to others.
• Experience in acting as a spokesperson for the Service Desk.
• Experience in working as a team member on group projects.
• Knowledge of the principles of determining the source of the problem while on the phone with customers regarding desktop, network systems, or applications
• Knowledge of basic research techniques and applications using Google or Bing.
• Knowledge of Microsoft applications software.
• Working knowledge of Application Generator / ApplicationXtender document manager.
• Motivation to start working on a ticket, task, or project without needing to be told.

Supervisory Responsibilities : N / A

QUALIFICATION, KNOWLEDGE, SKILLS AND ABILITIES

Education :

High School Diploma or GED, required

License / Certifications :

Any IT-related certifications, preferred

Other Knowledge, Skills & Abilities

• Exposure to help desk processes and procedures with knowledge of service desk management tools
• Ability to plan, organize, and coordinate work assignments for contractors
• Ability to establish and maintain effective working relationships with others
• Able to select and provide appropriate information to others
• Able to establish and maintain effective working relationships with others
• High degree of professionalism, attentiveness, and communication excellence (both verbal and written)
• Strong analytical and problem-solving skills; ability to remain calm under pressure
• Ability to work independently and within a team environment

Equal Opportunity Statement

Eco-Life Employment Group is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.

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