CUSTOMER SERVICE/ IPM TRAINER

Position Title Customer Service / iPM Trainer Department HIS Admissions / Customer Service Location Monash Medical Centre Clayton

• Customer Service / iPM Trainer - 48 hours per fortnight
• Locations : Monash Medical Centre - Clayton, Monash Children's Hospital and Moorabbin Hospitals.

Health Information Services (HIS) has an exciting opportunity for a reliable and proactive person to join us as a iPM Trainer in the customer service team.

About Monash Health

Monash Health provides a world of healthcare across south eastern Melbourne, uniquely integrating primary, secondary and tertiary health services as well as world-renowned research and teaching facilities.

We employee more than 18,000 staff who work across 40 care locations. In Monash Health your own growth and development is important and with us you can really be your best.

For more information please visit .

The Team and the Role

The role comprises training and supporting Administration and Ward Clerks at Monash Medical Centre, Monash Childrens Hospital and Moorabbin Hospitals.

The successful applicant may be required to travel to the other Monash sites as required.

In this role your primary responsibilities will include :

• Deliver specialised iPM packages / modules
• Provision of education and training including development of training material and reference documentation
• Provide ongoing support and assistance to end users
• Testing for iPM upgrade and / or modifications

About You :

• Current experience and high-level competency using iPM
• Demonstrate enthusiasm in training others
• Ability to build relationships and communicate effectively with all levels of staff within Monash Health.
• An interest in data and data quality
• High attention to detail
• Exceptional interpersonal and communication skills
• A positive approach to a frequently changing environment
• Intermediate-level experience with Microsoft Word, Excel and Publisher
• A positive approach to a frequently changing environment
• Ability to travel to other Monash Health sites (*desirable Victorian drivers license*)

Desirable :

• Prior experience training either one-on-one or in a group setting*
• Prior experience developing training material and / or reference documentation*

You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking.

Things you need to know

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace.

At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.

Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services by email recruitment@monashhealth.org .

Offers of employment can only be made once all required probity checks have been completed. These include :

• reference checks;
• a clear Police Check conducted within the last three months;
• a current Victorian Employee Working with Childrens Check (or proof of payment for same);and
• proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.

As part of our selection process, you may be invited by email to participate in an on-camera video interview.

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and are required to provide acceptable evidence of their vaccination status.

The current orders require evidence of three doses.

All applicants to positions with Monash Health will need to upload acceptable evidence of full vaccination against COVID-19 as part of their application.

Acceptable evidence is a copy of your Immunisation History Statement or your COVID-19 Digital Certificate, which can be accessed via MyGov.

Selection Criteria Advanced experience in Patient Administration System iPM or similar

Experience in training systems

Prior experience training either one-on-one or in a group setting

Prior experience developing training material and / or reference documentation

Ability to work at other Monash Health sites as required Lisa Gelberidis Manager- Monash Sector Admissions / Customer Service 9594 2046 DescriptionTitle