Family Hospitality Ambassador
Job Title : Customer Service
Location : 3401 Civic Center Blvd, Philadelphia, PA 19104
Duration : 3 Months
- This is a Patient and Family Care Coordinator that will assist with foot traffic flow and direction at Client Main Hospital campus sites as they undergo several construction projects through March
- 40 hours a week, Mon -Saturday (3 - 10 hours days likely). Schedule will be set but shift may be determined within 7 AM to 6 PM timeframe.
Client Ambassadors will serve as the first point of contact to welcome and assist families at the various entrance points to Client.
They will promote a gracious welcome, a friendly demeanor, and a willingness to problem solve for, and assist patients and families.
They will display active engagement with patients and families to direct or escort families to their destination, assist with carrying luggage and other items.
They will also assist families on departure from the facility. Essential Functions
Provide assistance with navigation within the Client facility to ease anxiety for patients, families and visitors.
Ensuring that patient experience is maximized by maintaining the highest level of service standards that are aligned with the expectations of Client.
Actively engage any patients, families, and visitors to direct, escort to destination as needed
Escort families with luggage or equipment upon departure from facility to their vehicles as needed in partnership with the clinical teams
Full understanding of the navigation of Client campus, remote campuses and departments
Understanding of the resources within Client and the local resources as guided by the larger hospitality team
Serve as a partner to various groups such as Welcome Desk staff, security staff, parking staff, as well as clinical teams
Be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the Patient / Visitor base.
Promotes service excellence and demonstrates a friendly demeanor, can-do attitude, and willingness to help at all times.
Keeps track of assigned duties to assist Hospitality team with resource development needs
Must work with or without supervision.
Display support for Client mission and safety goals, abide by all measures of infection prevention guidance, including hand hygiene
Other related duties as assigned.
Promote teamwork to achieve Client mission, and understand and exceed expectations
Excellent oral and written communication skills.
Ability to prioritize and complete duties in a timely and organized manner
Performs work according to Client policies and procedures, professional standards of care, and applicable laws
Top Skillsets Sought :
Customer Service
Ability to manage visitor traffic
Experience in a healthcare setting (non-clinical)
Technical Project Manager - Work From Home
Prepare detailed SOW for clients and obtain agreement and approval from stakeholders on the scope of that work. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. Working with...
Travel Registered Nurse - Rehab - $1,316 to $1,465 per week in Montgomeryville, PA
Host Healthcare is an award-winning travel healthcare company with an immediate opening for this. Passionate and transparent team members have made Host Healthcare the agency of choice for new and experienced travelers looking for opportunities far away and close to home. Travel Happy With Host Heal...
Benefits Advisor (Part time) - Work from home
Remote position (Work from home). Comfortable working remotely and independently. ...
Pest Control Commercial Sales Representative
COMMERCIAL PEST CONTROL SALES REPRESENTATIVE-PHILADELPHIA AND BUCKS COUNTY TERRITORY. Experience in Pest Control sales or service is a plus, but an experienced business to business sales career is a must. Benefits of a Commercial Pest Control Sales Representative at Moyer. Moyer Indoor/Outdoor Pest ...
Retail Sales Associate
As a full-time Verizon Retail Sales Associate, you'll have the opportunity to grow your career with a team focused on unlocking your full potential and sales success within one of our retail stores. Generate retail sales by using your passion for cutting-edge technology, and exceptional customer ser...
Retail Sales Representative
Are you a people person, persuasive, positive and confident? If so, we're now hiring Retail Sales Representatives and looking for people like you! We're a sales-based team seeking sharp, creative people who are comfortable calling on customers in your assigned territory, speaking with decision make...
Online Work From Home
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Telecomm...
Work From Home – No Experience – Product Tester
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Telecomm...
Catering Delivery Driver
Catering is seeking a friendly and helpful food delivery driver to support our customers. As the newest driver, this person will help us feed as many hungry people as possible — growing customer loyalty through pleasant interactions and excellent service. The ideal candidate will be a gre...
Bike Delivery Driver
SOME OUR SWEET DELIVERY DRIVER PERKS:. WHAT WILL I DO AS A DELIVERY DRIVER?. Use Insomnia's delivery app to approved company standards and provide accurate status updates to customers. Insomnia's warm, delicious delivery all day and late into the night. ...