SENIOR APPLICATION ANALYST-EPIC CARE MANAGEMENT / HEALTHY PLANET - 7095

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world.

Join our award-winning IT organization! We offer strong benefits, generous time off and a very competitive 403B contribution.

Montefiore requires employees to reside in NY, NJ, CT, or PA, to be available to work in office when required, and to be vaccinated, including for Flu and COVID.

We are seeking a Senior Application Analyst for our Population Health - Epic Care Management team. This covers workflows for inpatient, outpatient, and transitional care management.

Responsibilities :

• Install new applications, new components, and upgrade existing applications. Configure application settings.
• Provide go-live and rollout support
• Interface with users / clients across the Montefiore Health System. Support users on new applications, modules, and functionality
• Perform analysis of necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification
• Determine how a new system, upgrade, or new component can best meet the needs of the users : Analyze business / clinical needs and requirements Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution Evaluate the operational workflow that is applied to the system Create system specifications from user requirements
• Create test plans and test new systems, version upgrades, and any system modifications
• Document all outcomes of testing
• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
• Application implementation, troubleshooting, and support.
• Assist Application Analysts and other team members as necessary. Encourage, assist, and foster development of co-workers’ skills and proficiency
• Provide day-to-day operational support, advanced application troubleshooting support, coordinate modifications and updates, recommend improvements & increase efficiencies and provide pro-active monitoring
• Provide 24 x 7 on-call coverage for user support on a rotating basis
• On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and / or its’ affiliates (on-site, rotational support)

Required :

• Bachelor’s degree or equivalent experience
• Epic certification in Healthy Planet and / or Compass Rose or Ambulatory (Strong Consideration will be given to candidates that can demonstrate ability to pass EPIC Certification in combination with relevant skills / experience)
• 5+ years of related clinical or business experience related to population health / care management
• Application implementation, troubleshooting, testing, and support experience
• Strong desktop skills including Word, Excel, PowerPoint, Visio
• Stong ability to influence design decisions and steer projects towards successful outcomes
• Project management skills
• Critical thinking skills
• Strong problem solving and analytical skills
• Strong interpersonal skills with customers, vendors, peers, and management
• Eager to learn, exceptional listening skills
• Excellent written and verbal communication skills
• Excellent follow up skills, documentation skills and organizational skills
• Must be adaptable in a rapidly changing environment with competing priorities
• Meeting all requirements for Epic certification is a condition of employment

Desired :

• Programming or other technical skills
30+ days ago