Center Coordinator

Job Description

Job Description

Description

As one of the fastest growing behavioral health organizations in the nation, Concordance supports individuals leaving prison on their healing journey, giving participants an opportunity to lead joyful, abundant, and purposeful lives.

Our holistic, integrated, evidence-based re-entry model is unique in its scope and unparalleled in its impact. Since our inception in 2015, we have driven a 56% reduction in reincarceration among our participants within three years of their release from prison.

In addition, we have received accreditation from CARF, the leading accreditor of nonprofit, health and human services organizations.

Our passionate, motivated, talented team makes this happen and we’re seeking exceptional candidates to join us! Now is the perfect time to apply, as we expand our life-changing program to new Centers across the country.

Overview :

The Center Coordinator plays a vital role in ensuring participant programming is delivered. As Center Coordinator, your role will involve scheduling and coordinating all 1 : 1 and group participant sessions for the care team, dynamically updating schedules, and answering phone calls from participants and community stakeholders.

Your role will involve :

• Scheduling 1 : 1 and group sessions between participants and the care team :
• Managing a master calendar of participant 1 : 1 and group sessions within Concordance’s scheduling software
• Adapting schedules daily to account for community appointments, participant and team member availability, and participant needs
• Communicating with participants and Concordance’s multi-disciplinary care team :
• Collaborating with team members to ensure participant appointments are scheduled to meet their needs, including triaging urgent needs
• Communicating upcoming schedules for 1 : 1 and group sessions to participants and team members
• Directing, coordinating, and resolving ad hoc participant questions
• Confirming scheduled sessions and event attendance

Skills, Knowledge, and Expertise

The right candidate will come with :

• Passion for our mission
• Knowledge of Microsoft Word, Excel, and scheduling software
• Detail-oriented and organization skills
• Skill in managing multiple schedules, resolving schedule conflicts, and adapting to dynamic circumstances
• Collaborative attitude and excitement about working in a multi-disciplinary environment
• Effective communication skills with both internal and external stakeholders
• Commitment to professionalism, integrity, and compassion in all interactions

Required education, licensure, and experience :

• Bachelor’s degree or equivalent work experience
• Experience working with vulnerable populations preferred
• Demonstrated ability to manage detailed schedules and collaborate with others in a fast-paced, team-focused environment
• CPR / Adult First Aid certification preferred

What to expect when you join Concordance

A driven team with a desire to help our participants move forward. We come from a wide range of backgrounds and experiences from behavioral health to corporate strategy and beyond, but we all come together with the goal to restore individuals, rebuild families, transform communities, and advance the field of re-entry.

Team benefits :

We know the importance of work-life balance and the value of having time for yourself and your family on a consistent basis.

We offer a robust benefits package that includes medical, dental, and vision coverage, plus we pay for additional benefits including basic life insurance, AD&D, professional development opportunities, and an EAP program so you have quick access to a wide range of life resources.

• Signing bonus for new team members
• Consistent hours
• 401(K) matching program
• Competitive pay
• Generous PTO
• Bonuses

Join our team at Concordance where you can make a real difference, be part of an inspired and inspiring group of people, and, together, help drive our strategic future by redefining social justice and change.