Front Desk Receptionist

Job Title : Virtual Front Desk Receptionist

Company Overview : Enchanted Expeditions is a premier travel agency specializing in crafting enchanting adventures for our clients.

With a commitment to excellence and a passion for creating unforgettable experiences, we strive to exceed expectations and ignite the spirit of adventure in all who journey with us.

Job Overview : As a Virtual Front Desk Receptionist at Enchanted Expeditions, you will serve as the first point of contact for our clients, providing exceptional customer service and support from a remote location.

This role requires excellent communication skills, professionalism, and a dedication to delivering outstanding service.

Responsibilities :

• Client Interaction : Greet clients warmly and professionally via phone, email, and chat, and assist them with inquiries, bookings, and general assistance.
• Appointment Scheduling : Coordinate appointments, meetings, and consultations for clients and company executives, ensuring accuracy and efficiency.
• Booking Support : Assist clients with travel bookings, reservations, modifications, and cancellations, providing timely and accurate assistance.
• Issue Resolution : Address client concerns and complaints effectively, providing prompt resolutions and demonstrating empathy and understanding.
• Information Management : Maintain accurate records of client interactions, transactions, and communications in the company's database systems.
• Communication : Communicate effectively with internal teams, including reservations, operations, and management, to ensure seamless service delivery.
• Documentation : Prepare and organize documentation related to bookings, reservations, contracts, and client communications in accordance with company policies.
• Customer Support : Provide assistance to clients during their travels, offering support with changes, emergencies, or unforeseen circumstances as they arise.

Benefits :

• Competitive pay with opportunities for performance-based bonuses.
• Flexible work schedule with the convenience of remote work.
• Opportunities for career growth and advancement within the travel industry.
• Access to travel discounts and perks for personal travel experiences.
• Comprehensive training and support to excel in the role.
• Health insurance coverage and additional benefits package.

Qualifications :

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in customer service, reception, or a related field, preferably in the travel industry.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to remain calm and composed under pressure.
• Empathy and patience in dealing with client inquiries, complaints, and issues.
• Proficiency in using customer service software, CRM systems, and Microsoft Office suite.
• Ability to work independently and collaboratively in a remote team environment.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs.

Join Enchanted Expeditions and become part of a dedicated team committed to providing exceptional service and creating magical travel experiences for our clients, all while working as a virtual front desk receptionist.

Locations Chicago Remote status Fully Remote