Patient Coordinator

Position Overview :

The Patient Coordinator is expected to be a compassionate, caring, professional and discrete with a high level of organization skills.

Attention to detail is a must. The Patient Coordinator reports to the General Manager and is an integral part of the Front Office Team.

Requirements :

Energetic, friendly, and empathetic

Confident and personable with the ability to get along with a wide range of personalities

1-3 years’ experience in a health care setting with a focus on customer service

Computer competence across Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) with the ability to quickly learn a variety of other online software systems

Strong organization skills

Ability to multi-task, shift focus across tasks as needed, and manage priorities.

Working knowledge of an electronic medical records system (Raintree) preferred but not required.

Strong problem-solving skills

Excellent written and verbal communication skills

Good time management skills

Able to contribute positively as part of a team, helping with various tasks as required.

Responsibilities :

Greet clients and visitors with a positive, helpful attitude

Assist clients in finding their way around the clinic

Provide clinic tours as requested

Support clients with check-in process

Collecting patient information and providing it to relevant departments

Ensuring that each patient has the proper documentation

Process all patient intakes

Maintain and keep patient information confidential

Answer all incoming calls in a professional manner, and routing calls as necessary

Scheduling appointments

Provide excellent customer service

Respond to questions. Provide follow up and resolve open questions with a timely manner

Perform a variety of clerical and administrative tasks

Track all prescriptions and ensure that expiring prescriptions are renewed prior to their expiration

Collect all co-pays and balances and ensure the clients signs all required documents prior to the start of the patient’s appointment

Track inventory of electrodes, NNES, and other items as requested

Maintain voicemail and emails logs for documentation purposes

Provides support to the Front Office Team as needed

Physical Demands :

• While performing the essential functions of this job, the incumbent must be able to do the following : stand for extended periods;
• sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials;

pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus.

Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made.

Company Values :

All NAPA Center employees must demonstrate the company’s core values which include :

Love NAPA is a family business built on the love that parents have for their children. Embody NAPA’s spirit of love through kind actions, warmth and communication used every day.

Share - strive to collaborate and educate as part of the NAPA team, so that our clients and their families leave NAPA with positivity and hope.

Grow evolve, engage and continue to learn, from our clients, our colleagues and our industry so that we truly offer the best therapy possible.

Hope believe in the potential of every child and commit to helping them succeed, giving families hope when others have failed.

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