As a member of the Design Ops team, you’ll wear a number of hats and will craft new processes that will enable the Design Research team at a large company to run more smoothly.
We are looking for a resourceful self-starter with an operational mindset and experience in design research. If this sounds like you and you’re excited about enabling an award-winning design team at the forefront of retail to develop it’s experimentation muscle, you could be a great fit for our first Sr.
Research Ops Manager. As a Sr. Research Ops Manager, you will report into the Head of Design Operations and work closely with the Head of Research and other partners across design and research.
This role is onsite in Bentonville, AR (onsite 5x week). Relocation is required and fully covered by company along with unlimited PTO, full benefits, competitive pay, 15% annual bonus, and annual RSUs of $50K (paid out over the course of 3 years).
REQUIREMENTS :
Minimum of 5 years of work experience in Design Operations, Research and / or as an experienced design program manager.
You have a deep understanding and love for design research
You have experience supporting a Design Research practice in a large organization
You are an Airtable expert
You’re a process nerd who is energized by addressing friction in the research process and enjoys jumping into the weeds of day-to-day research activity
You are driven by empathy and motivated by the opportunity to impact the day-to-day experience of designers and researchers
You collaborate naturally, operate independently, and are comfortable giving and receiving feedback
You produce great work with quick turnarounds and multitask effectively across different activities
You are highly organized and have great attention to detail
You enjoy working in a fast-paced and ever-changing environment
You’re excited by the prospect of supporting the teams that are directly shaping the future of retail
RESPONSIBILITIES :
Managing backlogs and caring for design priorities
Working with design leadership to plan for upcoming work and future studies
Managing contract renewals for all research tools
Support recruiting and participant experience for research studies
Oversee multiple in-person experiments each quarter
Building out protocol for how to run effect tests and overseeing a program designed to train designers how to run their own studies
Tracking research studies across the portfolio
Coordinating the setup of an in-person research lab space for designers to rapid prototype and test new concepts
Creating playbooks and documenting best practices
Onboarding new team members to the Design Research team