Director of Operations

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Established in 1970, Orthopedic Associates of Hartford is one of the area’s largest and most respected orthopedic specialty groups.

We have a team of over 270 physicians and employees working together to provide the best care for our patients. In support of high-quality patient care, we are currently seeking an experienced Director of Operations .

Orthopedic Associates of Hartford is an equal opportunity employer offering competitive compensation and benefits including health, dental, life and short-term disability insurance, a generous PTO policy, and a 401(k) and profit-sharing plan.

Our dedicated and hardworking community of physicians and employees strive to cultivate an environment of care and compassion, with each member playing an essential role in delivering excellent orthopedic care to our patients.

We welcome you to join our group and contribute to our pursuit for orthopedic excellence.

Summary

The Director of Operations is responsible for the day-to-day operations of OAH ensuring high performance results-oriented clinic related operations.

This role will involve coordination with care providers, management teams and staff to ensure efficient clinical and financial workflows as well as vetting and implementing new technologies and services.

Primary Responsibilities :

• Provides guidance and leadership to direct-report managers (patient registration, medical executive assistants, radiology, casting, transcription and advanced practitioners).
• Develops and uses benchmarking data, operational metrics and dashboards to monitor workflow performance and quickly identify and address outliers.
• Works with providers, direct reports and others as needed to develop and implement workflows and operational policies allowing providers to efficiently and effectively treat patients, while ensuring an efficient and effective revenue cycle.
• Defines and monitors accuracy and performance of direct reports and performs performance reviews; ensures direct reports do the same for their staff.

Provide input to assist managers of indirect reports.

• Collaborates effectively with IT regarding software (EPIC, Medstrat and others) as needed to ensure meaningful use of clinical systems.
• Collaborates with the Business Office team to effectively react to denials and errors identified in the Revenue Cycle. Creates and communicates policies and procedures as needed.
• Assists in identifying expense reduction and revenue enhancement opportunities. Researches new technologies, methods and workflows to ensure efficient operations.
• Evaluates office space use and works with direct reports on effective and efficient office staffing. Staffs clinics appropriately.

Additional Responsibilities :

• Assists and coordinates with staff working on facilities management, including repairs, new construction, medical equipment needs, and security.
• Fosters and maintains relationships with 3rd party vendors and service providers.
• Functions as a senior staff member handling both routine and complex issues and problems from internal staff, providers, patients and vendors.

Reacts timely and proactively.

• Communicates effectively, professionally and compassionately with patients, physicians, staff and outside partners and vendors.
• Communicates positively and supports ongoing growth and changes.
• Works effectively as a management team member - offering support, making suggestions, accepting change in an appropriate manner.
• Ensures team is following OAH policies and procedures.
• Reports all necessary information and / or unusual occurrences in accordance with established policies and procedures.
• Follows all Federal and State guidelines in accordance with patient privacy (HIPAA), OSHA, etc. as applicable.
• All other duties as assigned.

Qualifications of this position include, but may not be limited to :

• Bachelor’s degree in health care administration, business administration or related degree.
• Minimum seven years of experience in health care administration setting.
• Five -seven years of experience managing staff.
• Excellent oral and written communication skills.
• Proficient with organizational / project management skills.
• Demonstrated experience working independently and being a proactive self-starter.

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