Immediate Opportunity || Desktop Support || Cleveland, OH-Day 1 from Onsite

Role : Desktop Support

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Location : Cleveland, OH - Day 1 from Onsite

Mode of Hire : Full Time

Job Description

We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team.

The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.

Responsibilities

• Provide technical support for desktops, laptops, and mobile devices.
• Troubleshoot and resolve printer issues, including installation, configuration, and repair.
• Support meeting room technology, including video conferencing equipment and presentation systems.
• Install, configure, and maintain print servers and printers.
• Manage print queues and resolve print-related issues.
• Collaborate with IT teams to ensure seamless support.
• Document incident resolutions and maintain accurate records.
• Stay up-to-date with new technologies and trends in desktop support, printing, and meeting room technology.
• Train other engineers on image deployment.
• Be available to troubleshoot issues and assist other engineers.
• Prepare documentation related to image deployments.
• Act as the Single Point of Contact for Project Management regarding overall deployment status and challenges.

Requirements

• 2+ years of experience in desktop support or a related field.
• Strong knowledge of Windows operating systems and desktop hardware.
• Experience with printer troubleshooting and repair.
• Familiarity with meeting room technology and video conferencing systems.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Specialized Skills

• Print server management.
• Printer troubleshooting and repair.
• Meeting room technology support.
• Video conferencing system support.

Nice To Have

• Certification in desktop support or a related field (e.g., CompTIA A+).
• Experience with IT service management tools (e.g., ServiceNow).
• Familiarity with cloud-based technologies and services.
• Experience in a similar industry or sector.

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