Retail Sales Associate

Retail Sales Associate

TCC - 14674, 100 Rohrerstown Rd Ste 6C, Lancaster, Pennsylvania, United States of America Req #4419 Tuesday, July 9, 2024

Sales Consultant Job Expectations

SALES

• Attain individual sales targets set by the Company. Daily / Weekly / Monthly
• Complete expectations with VZ Engage call campaigns and assigned VZ Engage calls set by DM / RD. Daily
• Follow TCC Sales Processes while selling with integrity. Daily
• Check-in all guests and utilize sales sheet or Digital Bundle Guide with every guest interaction. Daily
• Utilize Verizon Account Reviews, for all existing Verizon guests. Daily / Weekly
• Drive Google reviews for the store to maintain a minimum rating of 4.2 stars. Maintain an RIS score above 80%. Daily
• Encourage guests to opt-in to marketing and retention programs. Daily
• Provide an excellent guest experience. Utilize de-escalation and problem-solving skills to resolve customer escalations. Daily
• Check Email, Prizm, VZ InfoManager, email, and Microsoft Teams for the latest communication and promotions during working hours. Daily
• Maintain regional / district standards set forth by RD.Daily / Weekly / Monthly

OPERATIONS

• Inventory Management : Ensure daily serialized counts are performed Monday through Friday, follow stated receiving, transfer, and return policies and procedures. Daily / Weekly
• Follow all operational procedures during each shift (open / close / mid). Daily / Weekly
• Follow all POS guidelines to process transactions. Daily
• Return all non-sell products and trade devices according to timeframe within policy. Daily / As Needed
• Maintain store organization, marketing / merchandise presentation and overall store appearance to provide good customer experience. Daily / Weekly
• Maintain store cleanliness.Daily

EMPLOYEE DEVELOPMENT

Complete individual trainings through VZ Learn, Dayforce, and any additional trainings required.As Needed

Assist in onboarding and training new employees.As Needed.Attend required meetings and trainings.This includes both in-person and virtual. As Needed.

STAFFING

Consistently recruit and promote TCC within the community. Daily

INDIVIDUAL EXPECTATIONS

• Track progress of personal performance goals. Daily
• Shift readiness be on time and in stated dress code. Daily
• Review Store Support communications and complete tasks in a timely manner.Daily
• Live out the 5 Promises with coworkers, customers, and in the community. Daily
• Clock in and out for all shifts. Report any missed punched to hiring manager immediately. Daily
• Be a positive influence with peers, customers, and in the community. Daily
• Follow all guidelines provided in the Employee Handbook and Code of Conduct. Daily
• Report any allegations of unethical or illegal business conduct to Compliance or HR. Daily

PHYSICAL DEMANDS

• Requires frequent standing and the ability to stand, sit, walk and bend for extended periods of time.
• Ability to lift 10 pounds as needed.
• Ability to travel approximately 10%, based on the needs of the business.

Preferred Backgrounds

• Customer Service Customer Care Customer Support
• Wireless - Wireless Sales - Outside Sales Inside Sales Door to Door Sales Cellular
• Retail - Retail Sales Retail Sales Associate Retails Sales Representative
• Sales Consultant Sales Associate Sales Direct Sales Commission Sales
• Customer Service - Customer Relations Store Manager Sales Manager
• Verizon Verizon Wireless Mobile Expert Mobile Sales
• Server Bartender Waitress Waiter Restaurant Server
• Car Sales Automotive Sales Auto Sales
• Insurance Sales Sales Agent Insurance Sales Agent
• Field Sales Representative Representative
• Associate Consultant Expert Agent Advisor
• Call Center Agent Call Center Call Center Sales
• Tech Repair Wireless Repair Mobile Repair
• Bank Teller Banking Teller Banker
• Business Owner Owner Owner Operator
• TCC TCC Careers Now Hiring

IND123

Other details

Pay Type Hourly

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