Job Summary :
Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products.
Responsibilities :
- Provide information to customers on products and services.
- Handle returns, exchanges, and complaints efficiently.
- Manage customer transactions and maintain accurate records.
- Assist in membership sales and renewal processes.
- Ensure customer satisfaction and provide professional customer support.
Qualifications :
- Strong communication and interpersonal skills.
- Experience in customer service or retail preferred.
- Knowledge of store products and policies.
- High school diploma or equivalent.
- Ability to handle stressful situations professionally.
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