Assistant Manager

About Express, Inc.

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores.

Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence.

We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model.

UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

Key Responsibilities

• Assists in developing, inspiring, and retaining top talent
• Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a "one team" mentality.
• Coach, teach and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
• May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.
• Support the Store Manager's analysis of the business and help to execute / communicate clear action plans that optimize results and ensure effective execution of all operational activities.
• Assist in overseeing all aspects of daily store operations.
• Execute action plans to optimize results.
• Ensure sales floor coverage in order to meet customer expectations.
• Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
• Maintain adherence to Company Policies and ensures the safety of associates and customers.
• Manage the execution of the store strategy to achieve performance goals.
• Optimize sales / operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
• Support a store's environment focused on consistently delivering a great in-store experience.
• Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations.
• Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
• Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
• Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
• Creates a positive in-store experience through visual standards
• Other essential functions may occur as directed by your supervisor

Required Experience & Qualifications

• Education : High School or Equivalent
• Years of Experience : 1-3 of relevant job experience
• Proficient in use of technology (iPad, registers)
• Demonstrates strong customer service skills
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong communication skills
• Minimum of two years relevant experience
• Prior sales management experience
30+ days ago