Slate CRM Analyst (HR title: Department Business Systems Analyst II)

Job Title : Slate CRM Analyst (HR title : Department Business Systems Analyst II) (DIV00000199)

All candidates should make sure to read the following job description and information carefully before applying.

Salary Range : Salary commensurate with experience and qualifications

About SMU :

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study, and innovative programs.

SMU is data-driven, and its powerful supercomputing ecosystem paired with entrepreneurial drive creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty, and alumni as they become ethical, enterprising leaders in their professions and communities.

SMU’s relationship with Dallas the dynamic center of one of the nation’s fastest-growing regions offers unique learning, research, social, and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Position :

This role is an on-campus, in-person position. The Admission Slate CRM business analyst supports Undergraduate Admission and key admission stakeholders across campus to ensure efficient and effective implementation and maintenance of Slate CRM functionality.

Act as a key liaison across functional users and Operations staff to develop CRM best practice solutions. Operational support includes reviewing and prioritizing requests for modifications / enhancements, maintaining key functionality / workflow, and developing training documentation and security within Slate CRM.

Essential Functions :

• Operational Support Implementation and ongoing maintenance of Slate CRM solutions to improve business processes and fulfill strategic goals of Undergraduate Admissions departments;
• Business requirements gathering, documentation, and process design to evaluate requests for new functionality and modifications to existing functionality;
• identify and resolve issues and escalate when needed by submitting service requests with Technolutions; Maintain required setup in Slate for yearly recruiting cycles and coordinate cycle updates with external vendors;
• Support integration of admissions application materials through the university imaging system, Perceptive Content; Manage and oversee data integration between Slate and Peoplesoft SIS;

Other projects as assigned by the Director of Operations.

Data Analysis & Reporting - Data quality assurance through regular audits to ensure data integrity; extract data from various sources including Peoplesoft Campus Solutions and Slate CRM systems for auditing data integration;

Support all undergraduate admission departments as well as other departments across the university with Slate CRM query & reporting needs.

Training & Documentation Responsible for training undergraduate admission recruiting and operations staff on Slate CRM functionality;

Develop and maintain training and business process documentation.

Security Administrator Fulfill security requests for Slate CRM for admissions staff including users across the university;

Develop quarterly security audits.

Qualifications :

Education and Experience :

Bachelor’s degree is required. A minimum of two (2) years of experience is required. Previous experience as a business analyst is strongly desired.

Candidates with experience working in an Admissions / Higher Education setting are preferred.

Knowledge, Skills and Abilities :

Candidate with knowledge of Slate CRM is highly preferred; SQL experience is required. Technical experience including PeopleSoft Campus Solutions, Perceptive Content, or closely related systems is a plus.

Candidate must demonstrate the ability to learn new software applications. Candidate must also demonstrate advanced knowledge of MS Office functionality.

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies.

Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions.

Must also have strong organizational, planning, and time management skills.

Physical and Environmental Demands :

Sit for long periods of time.

Deadline to Apply : EEO Statement :

EEO Statement :

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

The Executive Director for Access and Equity / Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, [email protected].

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

Job : Administrative Managers & Professionals

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