CPQ (Configure Product Quote) Product Owner

Being a global leader in professional cleaning equipment, we have embarked on an ambitious journey to drive growth by continuously improving Nilfisk as a world class sales organization.

One key component of this journey is developing company-wide excellence in Configure Price Quote (CPQ) and ensuring successful development, operations, deployment and adoption.

As one of two Global CPQ Product Owners, you will become part of an agile team that innovates, prototypes, and eventually commercializes digital products across the entire Nilfisk value chain.

By doing so you directly impact business outcomes and accelerate the digital transformation of Nilfisk. You will be defining our CPQ platform and supporting the global user journeys for our customers and Nilfisk sales team.

Implementation Responsibilities :

• Capture and define new global business processes and / or system requirements derived from critical review of key performance indicators, process reviews, utilization metrics, collaborative internal and external end-user sessions and other methods.
• Collaborate with global business partners and manage different stakeholder expectations, needs and priorities.
• Develop, prioritize, refine, and split user stories, epics and themes and keep backlog updated and in line with digital strategy and vision.
• Mitigate roadblocks to achieving goals for sprints or releases.
• Make product decisions that ensures solution is scalable and meets business requirements.
• Ensure CPQ alignment with integrated systems such as ERP, CRM, PALMA, PIM and eCom.
• Develop and track CPQ business impact (ROI).
• Develop global training content and support the launch of CPQ and roll-out of new functionality in various markets.

Maintenance Responsibilities :

• Create long-term roadmap / development plan for CPQ.
• Create business cases and open new projects as needed to improve and maintain functionality.
• Act as product ambassador for software adoption.
• Oversee license management and allocation.
• Work closely with IDE team on contract terms and renewal.
• Function as lead or backup Tacton Customer Advisor.

To be successful in this position, we expect you to have :

• A relevant education in business, process management, IT or similar
• Extensive experience working in product ownership role with CPQ and CRM systems (Tacton and preferred)
• Knowledge of SAP ERP, Struct PIM, PALMA product management and eCom systems is an advantage
• Experience in defining business requirements and converting / developing them into Jira user stories and CPQ solution
• Proven success with driving business results through process and system improvement
• Experience in CPQ-related administration tasks (data and user management, training, and support)
• Experience in Business Development, Sales Excellence or Commercial Excellence in multinational manufacturing company
• Strong critical thinking skills; the ability and desire to dig deep into full process understanding and the subsequent consideration of the implication of alternative solutions
• Effective presentation, negotiation, interpersonal communication, decision making and problem-solving skills
• Experience with change management in an international context
• Fluency in English (written and verbal)

You will report to the Business Development Director, Americas, and you will work closely together with your CPQ Product Co-Owner (based in EMEA), Tacton implementation team, Global Product Management, Sales, Service, Customer Care, Marketing, and IT.

Let’s create a cleaner future together

Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation.

At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization.

Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life.

At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.