Concierge

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Concierge you start a unique opportunity to become celebrated as the very best in your field.

You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As an Concierge at Hotel Bel-Air, here are just some of the great benefits you will receive :

Medical / Dental / Vison Benefits

Pension / 401k Plan

Sick Time

Vacation Time

Free Meals on Duty

Uniform provided with complimentary laundry included

Exclusive Access to a discount platform featuring 1000s of retailers

Hotel Benefits

Complimentary stays with breakfast included in all 9 Dorchester Collection hotels stay once a year at each hotel!

50% off at restaurants within all of our Dorchester Collection hotels

As a Concierge your compensation will be $27.22 per hour.

What you'll do

You’ll love what you do and take pride in delighting our guests :

You will be responsible for acting as the point of reference for guests who need assistance or information outside hotels.

They arrange dining reservations, events, excursions, experiences and transportation requests during their day. This will include proactively seeking to understand our guest and creating customized solutions.

They build external relationships with key partners to ensure our guests receives nothing but the best experience.

• You’ll also manage guests special request special occasions on and off-property. Most of these requests are fulfilled by our Concierge, Creative Supervisor and Curator.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.
• Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.

e. pieces of paper, files and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking.

occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.

• Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.
• The items shared are the essence of a day in the life of a Concierge, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for building relationships, communication, multitasking and being detail oriented.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

English is the primary language used in our hotel. You can comfortably communicate in this language.