Software Development Manager, Shipping and Delivery Support (SDS) - Tech

We're looking for an experienced Software Development Manager (SDM) to lead the development of the next generation of driver support software systems.

This is a high-impact role where you'll shape the technology powering one of the most complex customer service operations in the world.

As the SDM, you'll independently own and deliver the software that supports our global network of delivery drivers. You'll lead a skilled team through the full software lifecycle - from designing conversational AI solutions to deploying and maintaining mission-critical systems.

The ideal candidate will have 5+ years of software engineering leadership experience, with a proven track record of delivering high-quality, customer-facing systems at scale.

Strong technical background, agile expertise, and exceptional interpersonal skills are a must. Experience with large language models (LLMs) or conversational AI will be highly valuable.

Key job responsibilities

• Define the technical strategy and roadmap to meet evolving driver and business needs
• Make complex architectural and feature decisions, balancing short-term requirements with long-term goals
• Collaborate cross-functionally with product, science, and operations teams to drive innovation
• Mentor and develop your engineering team, fostering a culture of ownership and continuous improvement
• Optimize software delivery, anticipating and mitigating risks within a highly complex, distributed system
• Effectively communicate the team's vision and rationale to stakeholders at all levels

A day in the life

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about building world-class driver support solutions and developing top engineering talent, we'd love to hear from you.

About the team

As Earth’s most Customer Centric Company, Amazon’s Customer Service (CS) organization builds solutions that provide our customers with the best experience for fast resolutions when faced with an order issue.

The Shipping and Delivery Support (SDS) Tech team provides value by combining expertise in Amazon Transportation Services with the scale and support infrastructure of Worldwide Customer Service to ensure successful deliveries, gather intelligence to prevent future delivery problems, and automate resolution without requiring human intervention.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.

If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.

Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include :

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

BASIC QUALIFICATIONS

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• Knowledge of engineering practices and patterns for the full software / hardware / networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams
• Bachelor's degree

PREFERRED QUALIFICATIONS

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring / coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
30+ days ago