As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes.
Above all, you will use your communication and active listening skills to provide customers with exceptional service.
Specific duties include :
- Preparing account changes
- Troubleshooting and resolving customer issues
- Identifying and acting upon potential new sales opportunities
- Assisting with customer retention
- Working with other departments to ensure timely resolution of customer issues
- Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines
Specific qualifications include :
- High School Diploma or Equivalent
- 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
- Ability to work well in a fast paced environment
- Excellent telephone skills
- Strong troubleshooting abilities
- Solid negotiating skills
- Computer proficient
- Must be flexible for weekday and weekend shifts
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