Description :
As a Customer Care Representative you will respond to customer inquiries through multiple channels including telephone, e-mail, web chat and digital channels (including online, mobile & IVR) in a cross functional Contact Center. This person will :
Respond to customer’s telephone, chat and e-mail inquiries. Respond in a professional and pleasant manner in all interactions.
Provide quality service as a differentiator for our company to retain current customers and attract new business.
Demonstrate ability to quickly change one’s approach to a situation and adjust to constraints or multiple demands. Incorporate product, service and procedure changes communicated through a variety of mediums into everyday working procedures.
Perform and transact appropriate maintenance and monetary transactions including negotiation of fee refunds, lost / stolen debit cards, demographic updates, stop payments, etc.
Protect the bank and customer from exposure to loss, fraud and / or identity theft by complying with all department and company confidentiality guidelines.
Must Haves :
- 1-2 years customer service, banking, retail, insurance, telemarketing / sales experience required
- Strong computer skills (40 wpm or more in testing - will be working on dual monitors)
- Minimum of a High School diploma required
Nice to Haves :
- Associates degree or any other higher education
- Previous finance / accounting / banking experience
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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