STAFF PRODUCT MANAGER - FLEET API & DATA SERVICES

Job Description

Staff Product Manager - Fleet API & Data Services

Hybrid : This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical Center in Warren, MI or the Technical Center in Mountain View, CA office three times per week, at minimum.

If you are a dynamic and results-driven individual with a passion for driving innovation in fleet management, we want to hear from you! Join us in shaping the future of GM fleet telematics for fleet management and rental businesses.

The Role

As the Staff Product Manager for Fleet API & Data Services, you will be responsible for leading product strategy and execution to provide timely data and actionable insights to third-party partners, fleet, and business customers to protect their assets and optimize their operations by managing vehicle health, location, driver performance, energy consumption, and more.

You demonstrate strong strategic thinking, analytical prowess, business acumen, and interpersonal skill set that is essential for success in this role.

Your technical aptitude and creativity will help shape complex solutions across value streams and drive clarity from ambiguity.

Additionally, you have a passionate dedication to customer focus and strong ability to influence others. You will work cross-functionally with diverse teams including user experience, market research, design, engineering, IT / development, finance, legal, operations, sales, and marketing to bring products to market and manage them through the product life cycle.

What You'll Do

• Define and drive the product strategy and roadmap for the GM Fleet Telemetry APIs, aligning with business objectives and customer needs.
• Leads and collaborates with a large set of stakeholders to identify, build, and test customer value propositions.
• Manage product lifecycle : problem identification / ideation / hypotheses, customer and product requirements, unique value proposition, execution, go to market, delivery, post launch review and refine.
• Conduct market research and customer analysis to understand the needs and pain points of fleet management and rental companies, and translate insights into actionable product requirements.
• Collaborate with cross-functional teams to gather requirements, prioritize features, test customer value propositions, and deliver high-quality solutions.
• Lead the development and launch of new features, enablers, and enhancements, ensuring seamless integration between 3rd party fleet management businesses and GM back office.
• Oversee the implementation of robust security measures and privacy policies to safeguard sensitive data and ensure compliance with cybersecurity standards.
• Drive customer engagement and satisfaction through effective communication, support, and continuous product improvement initiatives.
• Assess product performance utilizing strong analytical skills to help prioritize creation, enhancement or termination of offerings, processes or features with relevant contexts such as improved user experience, platform investment, monetization opportunities, and new business opportunities.
• Provide direction to analytics and market research teams on what needs and concepts require investigation and validation to support new demand opportunities.
• Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions
• Demonstrate and articulate product value and strategic solutions to senior internal and external personnel.

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• 5+ years proven experience as Product Manager / Product Owner for B2B or B2C software enabled services, or equivalent
• Bachelor's degree in Computer Science, Engineering, Business, or related field
• Sincere empathy for the customer and a commitment to customer-centric design, with a track record of delivering successful products that meet or exceed customer expectations
• Team player who collaborates well with others including partners at global scale
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders
• Experience in defining and implementing security measures, privacy policies, and compliance standards for data protection
• Analytical mindset and data-driven decision-making skills, with the ability to gather and analyze market data, customer feedback, and performance metrics to inform product strategy
• Natural tendency to be curious, positive, and creative with a strong drive to innovate, invent and disrupt
• Experience with SaaS and DaaS products.
• Experience with microservices architecture, Restful APIs, data exchange formats such as JSON

What Will Give You A Competitive Edge (Preferred Qualifications)

• MBA or equivalent experience preferred
• Experience in fleet services / fleet management industry and connected vehicle telemetry is a plus
• Hands-on software development, architecture, or business analysis experience is a plus
• Knowledge and understanding of Electric vehicles and EV infrastructure is a plus
• Understanding of major automotive systems and subsystems

Compensation : The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.

The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

• The salary range for this role is $127,900 to $200,100. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential : An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.

This job may be eligible for relocation benefits.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture.

Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.

Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others :

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging.

We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.

We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals.

As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics.

For purposes of this policy, protected characteristics include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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