Call Center Representative

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Do you enjoy providing exceptional customer service experience in a fast-paced environment? If so, keep reading...

JLL has an exciting opportunity for a Call Center Representative. This position is remote, and the incumbent will be located in California.

Schedule : Saturday - Tuesday 1 p.m. - 9 p.m. with a 30-minute lunch

Pay $19-22 / HR with shift differential pay from 6 p.m. - 9 p.m.

Reimbursement for internet services offered!

In this role, you will answer incoming phone calls from client hospitals or facilities. You will facilitate all facilities and engineering department work orders, and consistently ensure that customers receive feedback on the expected resolution of all work orders.

Here is some of what you will do :

Answer all incoming calls and perform appropriate functions as needed; verify and update call center documents.

Provide excellent customer service to all internal and external customers and a willingness to ensure that all communication and interactions are of the highest degree of professional behavior.

Follow the escalation process for all urgent and emergency work orders or related service needs.

Respond and follow through on requests for information, including completing research using available resources provided.

Process the Corrigo To Dos properly, ensuring To Dos are checked continuously, and process timeline work order processes.

Ensure work orders are dispatched properly and immediately.

Continually monitor telephone queue time data to maximize productivity.

Complete data entry using multiple work request applications, including records of customer interactions, transactions, comments, and complaints.

Maintain vigilant awareness of client requirements for the confidentiality and privacy of patients.

Suggest improvements for the role and team, including providing feedback on the efficiency of the customer service process.

Embrace and abide by the firm’s Code of Business Ethics and adhere to all JLL policies and JLL Healthcare Solutions Call Center policies.

Demonstrate the willingness and ability to develop new skills by assuming additional projects and tasks.

Complete all training objectives specified by management

Here is who we are looking for :

High School Diploma or GED

1+ years of applicable working experience in a Call Center environment

Ability to smoothly operate Windows OS desktop computer.

Competent knowledge and functioning using related Software Tools : WebEx, Microsoft Office Suite tools (+ MS Teams, Excel, Word, SharePoint, OneDrive), Corrigo, Genesys Cloud

An associate or bachelor's degree

Familiarity with hospital or healthcare systems and routines

Previous experience in a service dispatch or customer service position

Estimated compensation for this position is :

39,520.00 45,760.00 USD per year

Location :

Remote Glendale, CA, Sacramento, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.