Systems Engineer

About Vermeer Southeast

Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama.

In 2018 VSE became a 100% employee-owned company.

About the role

Vermeer Southeast is currently seeking an experienced Systems Engineer to manage the designing, implementing, and maintaining our IT infrastructure to support our rapidly growing company.

What you"ll do

System Design and Implementation :

• Design and deploy IT infrastructure, including servers, networks, and storage systems.
• Implement and configure hardware and software solutions to meet business requirements.

Advanced Technical Support :

• Provide high-level support for hardware, software, and network issues.
• Act as an escalation point for complex technical problems that mid-level help desk employees cannot resolve.
• Diagnose and resolve complex technical issues promptly.
• Implement solutions to prevent recurrence and improve overall system stability.

Maintenance and Support :

• Perform regular maintenance and updates to ensure system stability and performance.
• Provide advanced troubleshooting and support for complex IT issues.
• Perform regular maintenance and updates on IT systems, including servers, networks, and applications.
• Monitor system performance and ensure high availability and reliability.

Security and Compliance :

• Implement and maintain security protocols to protect company data and systems.
• Ensure compliance with industry standards and regulations.
• Implement and monitor security measures to protect data and systems.
• Conduct regular security audits and address vulnerabilities.

Monitoring and Optimization :

• Monitor system performance and adjust optimize efficiency.
• Conduct capacity planning and recommend upgrades as needed.

Project Management :

• Lead or participate in IT projects, ensuring timely and successful completion.
• Collaborate with other departments to understand and address their IT needs.

Documentation and Training :

• Provide training and support to IT staff and end-users.
• Assist employees with advanced technical issues and provide guidance on best practices.
• Develop and conduct training sessions to improve IT proficiency among staff.
• Maintain detailed records of technical issues and their resolutions.
• Create and update documentation for IT processes and procedures.

Collaboration and Communication :

• Work closely with other IT team members to ensure seamless operations.
• Communicate effectively with non-technical staff to explain technical issues and solutions.

Project Participation :

• Assist in IT projects, including system upgrades, migrations, and new technology implementations.
• Ensure projects are completed on time and within scope.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field or greater than 5-7 years of experience in an engineering role.
• Strong technical skills in server and network management, virtualization, business software solutions and cloud services.
• Proven experience with security protocols and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.

Necessary Knowledge, Skills, and Abilities :

• Radius and accounting services
• LDAP and directory services
• 2FA and passkeys
• Password less solutions
• SAML and SSO Integrations
• Networking and security
• Ports and protocols
• SSL and IPSEC VPNS
• Routing and Switching
• IP and subnetting
• Network segmentation
• SD-WAN
• Remote access
• ZTNA
• NAC controllers
• Certificates and certificate issuance process
• EDR / MDR
• Quarantine automation
• Ransomware mitigation
• CRM systems and sales processes
• API and software Integrations
• Deployment and Integrations
• Share Point
• Company intranet and web development
• Teams meeting rooms
• Teams meeting rooms
• Exchange
• Email transport rules
• MX records
• DMARC, SPF, and DKIM records
• Conditional Access policies
• IAM (identity and Access Management solutions)
• Endpoint management (RMMs)
• Endpoint deployment and automation
• MDMs (Mobile Device Management)
• MDR / EDR solutions and response
• Network monitoring and management
• SNMP
• Configuration backup and management
• Alert monitoring and response setup
• Server virtualization
• P to V conversions
• Cloud resource management and maintenance
• DR and server failover Processes
• Virtualization and backup implementation and management
• Hardened repos
• VOIP and VOIP system management
• IVR and Call Queueing
• SIP, RTP, DSCP, QOS
• Cross software automation and integration
• Dashboard and Reporting
• Password Management
• PAM and JIT access solutions
• Vulnerability Scanning and Penetration Testing
• Microsoft forms and power automate

Preferred Qualifications :

• Microsoft Certified : Azure Administrator Associate
• Microsoft 365 Certified : Administrator Expert
• Microsoft Certified : Cybersecurity Architect Expert
• NSE 4,5,6,7
• CCNA
• Security +

Benefits Offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Health insurance with 0 deductible
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer

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