ESSENTIAL FUNCTIONS : Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist.
Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Checks out equipment and cleaning supplies necessary to complete assigned tasks.
Follows outlined procedures for all housecleaning duties. Reports repairs needed in work area to Supervisor. Signs in key and turns in reports toSupervisor at end of shift.
EDUCATION / SKILLS / EXPERIENCE : Open. Capable of performing heavy work. Ability to read, write and speak English. Physically strong.
Open minded and willing to learn. Must be able to make decisions and work well with others. DISCLAIMER : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (.
emergencies, changes in personnel, workload, rush jobs, or technical developments).
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