Supervisor, Transport

Supervisor, Transport (JVS)

GIA is the world's foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment.

This position is located in Carlsbad, California at our corporate headquarters.

We foster an environment of autonomy, performance, and passion. Our team members collaborate extensively across various departments, providing high-quality service to internal staff, stakeholders, and the organization as a whole. We value initiative, cross-functional cooperation, and a commitment to excellence in all our endeavors.

We offer competitive medical, dental, vision and matching 401-K plans (no vesting required), paid vacation, sick and holidays, tuition assistance, and commuter benefits.

Job Summary :

This is the first leadership role, responsible for day-to-day operational production management of assigned pre / post grading team in order to meet production goals (quantity and quality).

Key Responsibilities :

• Manage team's operational production work flow amongst the different duties performed by team members to meet the daily production goals (quantity and quality) including cross-functional production work coordination.
• Manage resources required to maximize daily productivity and operational efficiency.
• Monitor and carry out daily functional work of the team.
• Provide feedback, coach, engage, motivate and support team members.
• Coordinate and communicate any update from the Lab Management to the team members.
• Initiate and deliver the performance evaluation of the assigned team members.
• May be required to participate in the hiring process, provide input for progressive discipline; may deliver disciplinary actions with a manager; make recommendations for termination.
• May be required to work with the respective departments to ensure that the team's orientation and training seminars / events arranged from time-to-time in accordance with the work plan.
• Be able to resolve non-routine or complex issues by using sound technical and problem solving skills or escalate issues to the appropriate person when necessary.
• Build strong collaborative relationships and team environment.
• Identify and prioritize key issues, risks and opportunities for the creation of action plans.
• Practice and improve technical skills.
• Be responsible for the team's service quality.
• Proactively participate in and provide recommendations for improvement of the Lab's operational processes.
• May be required to support global lab activities.
• Perform other duties as needed or per business needs.

Knowledge, Skills & Abilities (KSAs) :

Work independently under limited supervision.

High school diploma required; Bachelor's degree preferred. Minimum 2 years as Lab Specialist (L4) or Senior Client Services Representative (L4) required for applying to this position.

Pay Range : $33.75 - $40.00 per hour

An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer : This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.