Staff Software Engineer - Customer Account Management

Job Description

Role :

Design and build the digital products that power our customers’ digital experiences. This includes applications and services (both on-prem and in the cloud) that serve our customers across web, mobile, and in-vehicle channels.

Define architecture and drive it through implementation across cross-functional teams. Identify tooling and development and coding standards.

Help guide technical strategy of the Digital Products Engineering organization.

This role will act as a technical leader for a critical Customer Account Management system. Ideally a full-stack developer, the candidate must have strong experience building customer-facing front-end web and mobile applications as well as back-end development expertise.

Experience within customer-centric data applications is a bonus, but not required. This individual should be prepared to build and maintain new capabilities for a large-scale application, provide technical leadership to a strong engineering team, instill best practices for reliable and scalable platform development, and proactively look for opportunities to better our technology and our engineering teams.

What You’ll Do :

• Design and implement innovative and reliable digital products that enable customer-centric experiences. This includes account creation and management, customer personalization, development of new web modules, common authentication pages, integration with MFA and Azure B2C, and the strategic launch of the platform into new countries and regions
• Define technical architecture for complex applications that interact across web, mobile, and in-vehicle channels. Work closely with back-end service applications to create frictionless account management for customers
• Be technical SME for key platforms. Ensure those platforms are sound technically, and make strategic decisions based on technical requirements
• Clear communication with product, program, design, and other engineering teams and partners
• As needed, help hire world-class engineers to up-level the overall engineering organization

Your Skills & Abilities (Required Qualifications) :

• Software engineering and development programming languages, tools, and best practices
• Cloud-native technologies
• Systems and distributed systems
• Technical leadership experience
• 9+ years experience in software development

What Will Give You A Competitive Edge (Preferred Qualifications) :

• Expert in Java and Angular
• Strong experience in Spring, RESTful Services, PCF, Kubernetes, Azure
• Preferred experience with React
• Ability to translate UI / UX design to functional code and production-ready capabilities
• Best Practices in DevOps, CI / CD, Repo management
• Modern development tools
• Strong writing and presentation skills
• Ability to lead other engineers by influence
• Experience mentoring engineers of various levels

Education :

• BS in computer science or related Engineering
• MS or PhD in computer science preferred

Hybrid : Austin, Warren, Atlanta, or Mountain View , you are expected to report to that location three times a week, at minimum

Compensation :

The expected base compensation for this role is : $135,800- $285,300. Actual base compensation within the identified range will vary based on factors relevant to the position.

You also need to include general information about potential commissions, if applicable.

Bonus Potential : An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits :

Benefits : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds and our culture.

Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.

Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others :

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging.

We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.

We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals.

As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics.

For purposes of this policy, protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580.

In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.