CAMPUS RECREATION MEMBER SERVICES PROGRAM MANAGER - NO EXPERIENCE REQUIRED

Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.Job Duties

• Plans and develops procedures for administering a small or medium-sized department or program.
• Oversees program expenditures and ensures adherence to budget.
• Provides guidance to subordinate staff and evaluates performance.
• May prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
• Reviews reports of budgets and activities. Prepares ad hoc reports as needed.
• May administer grants and grant-related related communications, scholarships and other operations.
• Develops, implements and maintains appropriate policies and procedures.
• May serve as property custodian for the department.
• Performs other job-related duties as assigned.

EEO / AA

Responsibilities will include but are not limited to :

• Supervise student staff to include hiring, training, scheduling, providing feedback for evaluations, disciplinary processes and execute payroll.
• Coordinate member and guest operations, including oversight of access control, locker rental, program registrations, memberships, and point-of-sale transactions.
• Collaborate and correspond with business office staff and campus stakeholders to ensure Campus Recreation business operations are successfully maintained.
• Develop and manage the Pro Shop budget; purchase and manage inventory in accordance with university policy.
• Serve as the primary contact and respondent for member relations, concerns, and feedback. Implement a strong customer service philosophy for self and staff.
• Cultivate an inclusive, safe, and diverse environment for members and student staff; address patron comments, concerns, behavior, and conduct issues as necessary.
• Develop and administer training plans for student employees to include UH and Campus Recreation policies and procedures.
• Attend department promotional and special events, information fairs, orientations, speaking engagements, to engage the UH community with Campus Recreation.
• Assist with creating, forecasting, monitoring, and allocating the Member Services budget; purchase and maintain necessary equipment and supplies.
• Serve on internal and external committees, work groups and collaborate with campus partners; build relationships with key stakeholders.
• Assess, evaluate, and mitigate risk for program area through direct supervision and management; implement policies and procedures;

maintain accurate records; create various reports, and contract agreements.

Evening and weekend hours are required as needed.

Bachelors and No experience

Education : Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline;

or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Experience : No experience required.