Customer Engineer

Job Description

Job Description

Join SADA as a Customer Engineer!

Your Mission

As a Customer Engineer at SADA, you will work collaboratively with other architects and engineers to design, prototype, and inspire clients into Google Cloud services and properties.

You will partner directly with sales teams, Google, and clients to qualify potential engagements, craft robust proposals, and deliver proposals plus contracts on which engineering teams can successfully execute.

You are hands-on, able to conduct experiments, and build functioning prototypes that prove out ideas and build confidence in the solutions you advocate.

You will direct early-stage opportunity / technical objectives calls and requests, as well as be a focused resource through the entire client lifecycle.

Pathway to Success

BeAChangeAgent : You think out in front of our delivery organization, meeting with the spectrum of internal stakeholders and both small and large clients that need our Professional Services.

You will have your finger on the pulse of their technical needs and take pride in helping them solve their real-world problems with Google Cloud.

You focus on doing what is best for the client. You consult and guide in a prescriptive manner.

Expectations

Required Travel - Please expect about 25% travel to client sites, conferences, and other related events.

Client Facing - You will interact with clients on a regular basis, often daily, other times weekly / bi-weekly. Common touch points occur when qualifying potential opportunities, throughout the sales motions, and periodically through the lifecycle of a client account.

You can expect to interact with a range of client stakeholders, including engineers, technical project managers, and executives.

Onboarding / Training - The first several weeks of onboarding are dedicated to learning and will encompass learning materials / assignments and compliance training, as well as meetings with relevant individuals.

Details of the timeline are shared closer to the start date.

Job Requirements

Preferred Credentials :

• Google Professional level Certifications
• Industry Professional level Certifications

Preferred Qualifications :

• Understanding of the "Cloud," what its value is, and its potential inside of corporations
• Demonstrable familiarity with any of the following :
• Infrastructure Modernization : migrating workloads from on-premises and other clouds to Google Cloud
• Application Development : building custom web and mobile applications on top of modern application stacks
• Data Engineering : data schema, databases either relational or otherwise, data preparation, and the variety of data storage options
• Experience as a technical consultant or another client-facing technical role
• Experience assisting or conducting technical design sessions, architecting, and documenting technical solutions. This is ideally across a broad range - Infrastructure, Data, Security, Compliance, and more.
• Experience in aligning with client business goals, and identifying gaps between the client's current and desired end states
• Experience working with client's business and technical teams to elicit their goals and objectives, and provide the client with recommended best practices, reference implementations and / or design patterns
• Experience strategizing, designing, architecting, or leading the deployment of scalable solutions
• Experience in modern scaled cloud platforms, such as Google Cloud, AWS, Azure, IBM, Alibaba, Oracle, etc.
• Ability to communicate across business units and the ability to interface with and communicate technical concepts to a broad range of internal and external stakeholders
• Ability to develop and maintain strong relationships with clients and key decision makers
• Ability to scope and prepare proposals for client's engineering initiatives, including drafting statement of work to support the initiatives
• Time management skills with the ability to manage multiple streams
• Strong aptitude for learning new technologies and staying updated on industry trends. A thought leader.
• Highly self-motivated and able to work independently as well as in a team environment

The base salary range for this full-time position is $105,000 and $155,000 + on-target bonuses + benefits. Within the range, individual pay is determined based on job-related skills, experience, relevant education / certification or training, and work location.

About SADA An Insight company

Values : SADA stands for inclusion, fairness, and doing the right thing. From our very beginning, we've championed a diverse workplace where we support and learn from each other, amplifying the impact we make with our customers.

We're proud that our teams are composed of contributors who represent a wide array of backgrounds, experiences, abilities, and perspectives.

We are an equal opportunity employer. Our five core values are the foundation of everything we do :

• Make Them Rave
• Be Data Driven
• Think One Step Ahead
• Drive Purposeful Impact
• Do The Right Thing

Work with the Best : SADA has been the largest Google Cloud partner in North America since 2016 and, for the seventh year in a row, has been named a Google Global Partner of the Year .

This year, SADA was named a Google Cloud Global Partner of the year 2024. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group and Inc.

Magazine, and was recognized as a Niche Player in the 2023 Gartner® Magic Quadrant™ for Public Cloud IT Transformation Services.

Benefits : Unlimited PTO, paid parental leave, competitive and attractive compensation, performance-based bonuses, paid holidays, generous medical, dental, vision plans, life, short and long-term disability insurance, 401K / RRSP with match, as well as Google-certified training programs and a professional development stipend.

Business Performance : SADA has been named to the INC 5000 Fastest-Growing Private Companies list for the last 10+ years in a row, garnering Honoree status.

CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core : 3200+ projects completed, 4000+ customers served, 10K+ workloads, and 30M+ users migrated to the cloud.

To request reasonable accommodation to participate in the job application or interview process, contact careers@sada.com.

SADA complies with federal and state / provincial disability laws and makes reasonable accommodations for applicants and candidates with disabilities.